Ask questions and get answers with the source
Updated Oct 15, 2026 · 1 min read
Your team types a question in the box on Knowledge or in the search bar and chooses Ask AI. Helpable answers briefly from your own articles, procedures and documents and shows where the answer comes from.
Everyone only gets answers from knowledge they are allowed to see.
When Helpable finds no reliable answer, it says so. The question goes, without a name, to Unanswered questions for the people who manage knowledge.
Only you see your own questions and answers.
Write a short article for each unanswered question. Next time your team gets an answer.
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