Your URL. Your brand. Free SSL.
Your help center lives on someone else's domain. Customers leave your site, lose trust, and your SEO equity goes to a vendor.
Add one CNAME record at your DNS provider. Helpable provisions free SSL automatically and your help center is live on help.yourdomain.com within minutes. No Helpable branding on any paid plan. 301 redirects protect your existing links.
Key benefits
Customers stay inside your brand experience. The URL bar shows yourdomain.com, not a third-party vendor. Trust holds.
SSL is free and automatic. Certificates are provisioned on setup and auto-renewed before expiry. Nothing to buy, configure, or maintain.
No Helpable branding on any paid plan. No "Powered by" footer, no vendor logo. As far as anyone knows, your team built it.
301 redirects protect your SEO when migrating. Old links forward to the new URL structure so Google does not lose track of your pages.
Example: an agency gives each client their own branded help center
A digital agency manages support for three SaaS clients. On Helpable Scale, they set up help.clientA.com, support.clientB.com, and docs.clientC.com. Each runs on the client's own domain with the client's logo, colors, and fonts.
One dashboard login manages all three. The clients never see "Helpable" anywhere. The agency bills each client for a white-label help center that looks custom-built, at $99/month total.
How Helpable is different
Document360 and Helpjuice put their brand in the footer unless you pay for their top tier. Helpable removes all vendor branding on every paid plan, starting at Starter ($19/month). Scale lets agencies run 3 branded client hubs from one login at $99/month.
Frequently asked questions
How do I set up my custom domain?
Add a CNAME record at your DNS provider pointing help.yourdomain.com to your Helpable subdomain. In the Helpable dashboard, enter your domain and click verify. Most DNS changes propagate within 10 minutes. SSL is provisioned automatically, so your help center is live over HTTPS without any extra step.
Do I need to buy my own SSL certificate?
No. Helpable provisions and renews SSL automatically using Let's Encrypt. Your help center is served over HTTPS from the moment DNS propagates, and certificates auto-renew before expiry. You never touch a PEM file, and there is nothing to pay for separately.
Can I use a root domain instead of a subdomain?
Subdomains are the standard setup because they do not interfere with your main website. help.yourdomain.com, docs.yourdomain.com, and support.yourdomain.com all work out of the box. Root domain is possible on Scale for teams that want to run the help center as their primary site.
Can I run multiple domains on Helpable?
Yes, on Scale at $99 per month. Scale includes 3 knowledge bases, each with its own custom domain, branding, and content. One dashboard login runs all three. Agencies use this to give each client a fully white-labelled help hub under the client's own domain.
Which DNS providers work with Helpable?
All of them. Cloudflare, Route 53, GoDaddy, Namecheap, Google Domains, Squarespace, whatever you use today. A CNAME is a CNAME. If your provider supports the record type (every major one does), Helpable works. Setup docs include step-by-step screenshots for the top 10 providers.
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Custom domain and free SSL on every paid plan from $19/month. 7-day free trial.
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