Helpable is work instruction software for teams that do the same tasks every day, from cleaning and installation to hospitality, warehouse work and customer support. Write each task as numbered steps with photos and checklists, open it on a phone, train people on it and see who confirmed the latest version.
Most teams have instructions somewhere. The trouble starts when people need them on the job.
Instructions sit in a folder or on a shared drive, far from the client site, the kitchen or the warehouse floor.
Printouts and forwarded PDFs live on after a change, so two people follow two different versions.
A page of text hides the one step that matters, and new people skip it.
After an update you hope everyone noticed, and you find out who didn't when a client complains.
Work instructions in Helpable connect to training, confirmations and reports.
Numbered steps with text, photos and checklists inside the steps. Give the instruction an owner, a category and a review interval.
Pick the work instructions you want and let AI draft a training with lessons that link back to them. You check it and add a quiz.
Request a read confirmation. People confirm with one click and you see who confirmed which version.
Publish a new version with a short change summary, announce it to everyone assigned and ask them to confirm again.
Confirmations per version and training reports per team and per person show who works by the current steps.
Clear steps on any screen, a confirmation from every person and a quick check that the instruction landed.
Numbered steps with a short explanation, a checklist inside the step, an owner and the next review date. People open it on their phone and work through it.
Ask for a read confirmation on a new version and watch confirmations come in per person. You only follow up with the people still pending.
Add a short quiz to the training on a work instruction. People see right away why an answer is right, and you see who passed.
The parts of Helpable that make instructions easy to follow and easy to keep right.
Short numbered steps in the order of the work, with a photo of the right result and a checklist inside the step. People follow them on site in the phone's browser.
Ask everyone who does the task to confirm the current version with one click. You see per person who confirmed, and call only the ones still pending.
Publish a new version with a one-line summary and announce it to everyone assigned. Old copies stop circulating because everyone opens the current one.
Link the instruction to a lesson with a short quiz. It shows who understood the steps before they work alone.
AI turns a set of work instructions into a training with lessons and a quiz. New people practice the steps before their first job.
Translate an instruction with the AI writer into English, Dutch, German, French or Spanish, and check it before publishing. Mixed crews understand the same steps.
Employees ask a question in their own words and get a short answer from your own articles, procedures and documents, with a link to the exact page it came from. You stop being the person everyone asks.
Upload your handbook or policies. Helpable makes them searchable right away and suggests articles you check, change and approve. Nothing goes live until you say so.
When the answer isn't there, Helpable says so and the question lands on your list of things to write down, with no name attached.
Teams where the same task is done by many people, often away from a desk.
Cleaning, installation and maintenance crews who follow the steps on site, on their phone.
In practice: A technician follows the installation steps for a heat pump on site, with a photo of the correct result at each step. Before leaving, the checklist covers the handover to the customer.
See howHospitality, retail and warehouse shifts with new and temporary staff who need to open, close, pick and pack the same way.
In practice: A new kitchen help follows the closing instruction step by step on the tablet by the door, with photos of how a clean station looks. The chef checks the result, and nobody has to explain it again.
See howAgencies, accountancy firms and real estate offices with tasks that have to look the same for every client.
In practice: A new account manager follows the instruction for setting up a client's monthly report, step by step with screenshots. Their report looks the same as everyone else's from the first month.
See howSupport teams who need the latest steps the day the product changes, with a confirmation from each person.
In practice: On release day, the instruction for handling a refund gets new steps and screenshots. You announce the update, and each agent confirms the new version before their next shift.
See howCarers who follow protocols step by step and must have read the current version.
In practice: A home carer follows the steps for a hoist transfer, with a photo per step. Every carer confirms the current version, so the team lead knows who still has to read it.
See howTry Helpable free for 14 days, no credit card needed. Then pick the plan that fits your team.
Your knowledge base for team and customers, written faster with AI.
$29/month
Billed monthly
That's $0.95 a day
Start free trialTrain your team on that knowledge: courses, quizzes and progress per person.
$89/month
Billed monthly
That's $2.93 a day
Start free trialEverything in Business, plus:
Training that runs by itself, and proof of who really knows what.
$179/month
Billed monthly
That's $5.88 a day
Start free trialEverything in Business Plus, plus:
Add these to Business and up, any time. You only pay for what you use.
Add people one by one as your team grows, for a fixed price per person on every plan.
$9/month
A help center and handbook for another brand, location or client.
$10/month
Remove “Powered by Helpable” from your help center. Included in Business Max.
$19/month
A work instruction in Helpable is a procedure for one task, with numbered steps, text, photos and checklists inside the steps. It has an owner, a category, a review interval and a version history.
Yes. Helpable works in the browser on phones, tablets and laptops, so people can follow the steps on site. There is no native mobile app to install.
Yes. In Helpable you can add images to a step and a checklist inside the step, for example what to check before you leave a client site.
Helpable lets you request a read confirmation on a work instruction. People confirm with one click, and the overview shows per person which version they confirmed, when, and who is still pending. There are no automatic reminders for confirmations, so you follow up yourself.
No. A read confirmation in Helpable records that someone read the instruction. A quiz in the training checks understanding; practical skill is still something a team lead checks on the job.
Helpable covers both. This page is about the instructions people follow during the work itself; the SOP software page covers managing all your standard operating procedures, owners and reviews across the company.
Yes. Helpable helps support teams stay up to date when the product changes: update the instruction or article, announce the update and ask for a confirmation. There are no integrations with Slack, Jira or Linear.
Helpable starts at $29 per month for Business, with 3 team members, procedures, read confirmations and the AI writer. Business Plus at $89 per month gives you 5 members, training with quizzes and assigning with due dates.
Yes. Helpable has a free trial of 14 days on Business Plus, and you don't need a credit card to start.
Helpable is available in English and Dutch, and your data is stored in the EU. You write the instructions in the language your team works in.
Start with the task that goes wrong most often. Write the steps in Helpable, add a photo, ask your team to confirm and see who is up to date.