Helpable is internal knowledge base software that gives your team one private place for the handbook, policies and how-tos, and answers their questions in plain words with a link to the source. People stop asking the same few colleagues, new hires find their own way, and you see which answers are still missing. Made for companies of 5 to 50 people.
Most teams of 5 to 50 already have the knowledge. The trouble is getting it to the person who needs it, at the moment they need it.
Where is the leave policy, how do I log overtime, who approves this. The answers sit with two or three colleagues, and they get interrupted all day.
The handbook is a long PDF on a shared drive. Nobody searches it on a phone, so people ask someone.
Copies of the same policy live in email, chat and the drive, and two people work from two different versions.
Every new colleague hears a slightly different story of how things work, depending on who they ask first.
How an internal knowledge base works in Helpable, from the first document to the next gap.
Upload handbooks and policies. Helpable makes them searchable and suggests article drafts you check, change and approve.
Put articles in categories, give each one an owner and let roles decide who can write, edit and publish.
Employees ask in their own words and get a short answer from your articles, procedures and documents, with a link to the source.
Link articles in lessons, or let AI draft a training for new people from your published articles and procedures.
Questions Helpable can't answer land on a list of gaps to write down, and articles made from a changed document are flagged for a fresh look.
Short articles people can find, answers in plain words and a quick start from the documents you already have.
Categories for each topic, short articles and pages under pages. It stays private to the people you invite, and roles decide who can write and publish.
Upload your handbook or policies as PDF, Word, text, Markdown or CSV. Helpable makes them searchable right away and suggests article drafts that a manager checks and approves.
One search finds articles, procedures and training together, so people reach the right page in a few seconds.
The parts of Helpable that help your team find answers on their own and keep them right.
Articles in categories, visible only to people in your workspace and found in one search on a phone. People look things up themselves and stop waiting for the one colleague who knows.
Employees ask in plain words and get a short answer with a link to the page it came from. Questions that got no answer show what to write next.
Upload PDF, Word, text, Markdown or CSV files, and Helpable makes them searchable right away and suggests article drafts. The old shared drive stops being a guessing game.
Roles with 19 separate rights decide who writes, edits, publishes and manages the knowledge base. The right people keep it current, everyone else reads.
Every version of an article is kept, so you see what changed and restore it if needed. Everyone reads the same current page.
Tasks with steps go into procedures with photos and checklists, next to the background articles. New colleagues can do the job by following them.
Pick the articles a new hire must know, and AI drafts a short training with a quiz. Your knowledge base doubles as your onboarding.
Employees ask a question in their own words and get a short answer from your own articles, procedures and documents, with a link to the exact page it came from. You stop being the person everyone asks.
Upload your handbook or policies. Helpable makes them searchable right away and suggests articles you check, change and approve. Nothing goes live until you say so.
When the answer isn't there, Helpable says so and the question lands on your list of things to write down, with no name attached.
Teams of 5 to 50 people where a few colleagues know the answers and new people join regularly.
Cleaning, installation, home care and field service teams who need the right answer away from the office, on their phone.
In practice: The installer on site finds the reset steps for that boiler model in one search on their phone, with photos. The office takes fewer calls during the day, and the answer is the current one.
See howHospitality, retail, warehouse and logistics teams where someone new starts every month and asks the same first questions.
In practice: A new kitchen worker finds the allergen list and the cleaning schedule in the same search on their first evening. The chef keeps cooking, and nobody has to dig through a binder.
See howAgencies, accountancy firms, real estate offices and recruiters who want client processes and house rules in one place.
In practice: Client onboarding, invoicing rules and the tone-of-voice guide sit in one knowledge base, sorted in categories. A new project manager reads up on their own in week one, and the founder answers fewer questions.
See howStartups, software companies and webshops that hire faster than the founders can explain how things work.
In practice: Customer service and the warehouse look up the same returns rule, so customers hear one answer. When the rule changes, you edit one article and the old version stays in the history.
See howClinics, childcare, schools and training providers with protocols and policies everyone needs to find quickly.
In practice: A home carer checks the wound care protocol between two clients and reads the current text in the phone's browser. There is one version everyone reads, with the history kept behind it.
See howCompanies with several branches that want every location working from the same, current answers.
In practice: All branches read the same opening and cash-up procedures. Head office updates one article, every location sees the new text that day, and old printouts lose their say.
See howTry Helpable free for 14 days, no credit card needed. Then pick the plan that fits your team.
Your knowledge base for team and customers, written faster with AI.
$29/month
Billed monthly
That's $0.95 a day
Start free trialTrain your team on that knowledge: courses, quizzes and progress per person.
$89/month
Billed monthly
That's $2.93 a day
Start free trialEverything in Business, plus:
Training that runs by itself, and proof of who really knows what.
$179/month
Billed monthly
That's $5.88 a day
Start free trialEverything in Business Plus, plus:
Add these to Business and up, any time. You only pay for what you use.
Add people one by one as your team grows, for a fixed price per person on every plan.
$9/month
A help center and handbook for another brand, location or client.
$10/month
Remove “Powered by Helpable” from your help center. Included in Business Max.
$19/month
Can't find your answer? We're happy to help.
An internal knowledge base is a private, searchable place where a company keeps how it works: the handbook, policies, how-tos and answers to common questions. In Helpable only the people you invite to your workspace can open it.
Helpable has both. An internal knowledge base opens only for your team, while a public help center is open to customers on the web, with its own search and your own domain.
Yes. Helpable answers from your own articles, procedures and documents with a short answer and a link to the source, and says so plainly when it doesn't know. Each person only gets answers from content they may see.
Helpable says it doesn't know and puts the question on a list of gaps to write down, with no name attached. That list tells you which article to write next.
Upload it to Helpable as a PDF, Word, text, Markdown or CSV file. Helpable makes it searchable right away and suggests article drafts that a manager checks, changes and approves. Nothing goes live until you say so.
Yes, through procedures. In Helpable you put a policy people must confirm in a procedure and request a read confirmation, and you see per person who confirmed which version. Read confirmations are part of every plan.
Yes, in the browser. Helpable works on phones, tablets and laptops, and there is no native app to install.
Not yet. Helpable has no single sign-on and no Slack or Microsoft Teams connection today. A Slack connection is in development and not available yet, so people sign in with their own Helpable account.
Sometimes, yes. If your team is small, already writes things down and nobody needs to confirm anything, a wiki can do the job, and Helpable adds most when you also want answers with the source, read confirmations and training on the same pages.
Helpable starts at $29 per month for Business, with 3 team members, one internal knowledge base, one public help center, read confirmations and a custom domain. Business Plus is $89 per month and adds 5 team members, training, assignments and progress tracking, and Business Max is $179 per month with up to 10 knowledge bases and automatic assignment.
Helpable has no free plan. You can try Business Plus free for 14 days, and you don't need a credit card to start.
Helpable stores your data in the EU. The interface is available in English and Dutch, and you write your articles in the language your team works in.
Upload the handbook you already have, write down the questions you hear every week and let your team find the answers themselves.