A knowledge base editor for everyone

What is a knowledge base editor?

Helpable's knowledge base editor is where your team writes and updates the articles in your handbook and help center. It works like a simple word processor: type your text and add headings, lists, checklists, tables, quotes, images and callouts for tips and warnings with the "/" menu or the toolbar.

The gain is that the people who know the work can write it down. If you can write an email, you can write an article, and Helpable saves your work as you type. Articles land in your knowledge base, next to your procedures and training.

How to write and publish a help article, step by step

In Helpable an article goes from blank page to published in three steps. Write your text, or let the AI writer draft it from your PDF, Word, TXT, Markdown or CSV files and links.

Then ask a teammate for a review, or invite someone who knows the subject to help write. Your changes stay in a draft next to the published article, so readers keep seeing the live version until you publish.

Finally, publish right away or pick a date and time. Every published version is kept, so you can preview an older one and restore it with one click. Read more on document version control.

How the editor works with SEO, languages and training

Helpable connects the editor to the rest of your knowledge work, so one article helps more people. For public articles you set the web address, search title and description in the search panel, and help center SEO explains how that helps articles get found.

With the AI writer you can translate an article into English, Dutch, German, French or Spanish for a multilingual help center. Once articles are published, training with AI turns them into lessons with learning goals and quiz questions, each linked to the article it came from.

An easy article editor for non-technical teams

Helpable's editor is made for teams where the experts are busy doing the work. Writing an article should take minutes, and the way your team works decides what goes in it.

Teams on the floor, such as cleaning and facility services, hospitality and retail, let a team lead write house rules and how-tos with checklists and photos. Teams that serve customers, such as customer service, SaaS companies and agencies, keep their public help center current and schedule updates for a new price or rule.

Care, childcare, installation and maintenance, webshops and offices write the same way: short steps, clear warnings and one version everyone reads.

An alternative to the Notion or Confluence editor for help articles

Helpable fits when you want an editor built for help articles and handbooks, with training and procedures in the same tool. Notion and Confluence offer flexible editors for docs, wikis and projects, with templates and comments. Google Drive keeps documents as files with sharing rights.

Helpable focuses on articles people need to find and follow: drafts kept apart from the live version, version history, scheduled publishing, a review by a teammate, an owner per article and search settings for public articles. The app is in English and Dutch, your data is stored in the EU, and you can try it free for 14 days with no card. Compare on the Notion alternative, Confluence alternative and Google Drive alternative pages.

Knowledge base editor pricing

Helpable includes the editor on every plan, with drafts, version history, scheduled publishing and reviews. The AI writer inside the editor uses AI credits: 250 a month on Business, 750 on Business Plus and 1,500 on Business Max, and you can buy extra packs.

The plans differ in team size and extras, such as 3 knowledge bases from Business Plus and up to 10 knowledge bases on Business Max. See the pricing page for everything per plan.