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Knowledge base and help center

Help center software people use

Helpable is help center software with an internal knowledge base built in: a help center for your customers and a handbook for your team, in one place. People look things up themselves, and you answer each question once.

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  • 14 days free
  • No credit card needed
  • One search across everything
The knowledge base in the Helpable dashboard, with categories and a list of articles
What you get

Fewer questions for you, faster answers for everyone

Helpable keeps your know-how in one place, so people stop depending on the one colleague who knows.

  • Fewer repeated questions

    Write the answer down once. Colleagues look it up in the handbook, so you and your experienced people get interrupted less.

  • Customers help themselves

    A public help center with its own search lets customers find answers at any hour, so fewer simple questions reach your team.

  • All know-how in one search

    Articles, procedures and training share one search in the dashboard, so people quickly find the right answer.

  • Knowledge stays when people leave

    What your experienced people know stays in the company. They write it down in the handbook, and the next colleague picks it up from there.

  • New colleagues up to speed faster

    New people look things up on their own from day one. The handbook answers their questions, and you can link articles straight into their training.

  • Everyone works from the latest version

    One published version per article means no more old copies in circulation. Fewer mistakes, because everyone reads the same answer.

Sound familiar?

Knowledge that only lives in people's heads costs you time

These are the moments where small teams lose hours to questions that were answered before.

  • One person knows how it works

    When that colleague is away, the work stops or gets done the wrong way.

    With Helpable Write it down in the handbook once, and anyone on the team can look it up.

  • The same questions, every week

    New colleagues and customers keep asking things you explained many times before.

    With Helpable Send them a link to the article. Next time they find it themselves with search.

  • Documents are spread everywhere

    Instructions sit in shared drives, emails and old files, and nobody knows which one is current.

    With Helpable Each article has one published version with a history, so everyone reads the latest one.

  • You can't see what customers miss

    Customers search your site, find nothing and then contact you.

    With Helpable Insights show the searches that found nothing, so you know which article to write next.

How it works

From scattered know-how to answers people find on their own

Three steps. Start with the questions you hear most.

  1. Set up your handbook and help center

    Create categories for your topics and choose who can read each knowledge base: your team only, or everyone.

    Set up your handbook and help center: how it looks in Helpable

  2. Write down what people ask

    Write articles in a simple editor, or let the AI writer draft them from your own files and links.

    Write down what people ask: how it looks in Helpable

  3. Publish and keep it current

    Publish when you are ready. Insights show which articles readers found unhelpful and which ones are getting old.

    Publish and keep it current: how it looks in Helpable
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Works better together

A knowledge base that fills itself up and trains your team

Your knowledge base gets more done when it works with the AI writer, insights and training in Helpable.

  • Write it with AI, finish it together

    The AI writer drafts articles from the files and links you already have. Invite a colleague who knows the work to help write, and ask a teammate to review before it goes live.

    AI writer

  • Fill the gaps customers run into

    Insights show the searches in your help center that found nothing. One click turns a gap into a draft article, and after you publish you see its views and helpful votes.

    Help center insights

  • From handbook to training

    Pick published articles and procedures, and Helpable makes a training with lessons, learning goals and a quiz. Each lesson links to its sources, so the handbook and the training tell the same story.

    Training with AI
Combine it

A knowledge base that works with everything else in Helpable

Your knowledge base gets more done next to these features. Each one helps people find, trust or learn from what you wrote down.

Help center for customers

A help center your customers can find their way in

Your public help center shows your logo and accent color, with categories, a search bar and clear articles. Customers find the answer on their own, and each article asks readers if it was helpful.

  • Answers ready around the clock
  • Built to be found in Google
  • Fewer simple questions for you
A public Helpable help center as customers see it, with an article, a sidebar of categories and a search bar
All in one tool

Built for teams that want answers in one place

All you need to write down know-how, share it and keep it up to date.

  • Handbook for your team

    An internal knowledge base that only signed-in members of your team can read.

  • Help center for customers

    A public knowledge base with its own search, your logo and your accent color.

  • Categories and subpages

    Group articles in categories with an icon and description, and put pages under pages.

  • AI writer

    Draft, shorten, expand or translate an article from your own files and links.

  • Versions and scheduling

    Keep drafts apart from the live version, restore older versions and publish at a set time.

  • Insights

    See views, searches that found nothing and articles readers found unhelpful.

New · Answers

Your team finds the answer on its own in seconds, with the source

Employees ask a question in their own words and get a short answer from your own articles, procedures and documents, with a link to the exact page it came from. You stop being the person everyone asks.

  • Answers come from your own knowledge
  • Every answer shows where it came from
  • Says so plainly when it doesn't know
  • Each person only sees what they may see
Try it free
  • Works with your existing documents
  • You approve every new article

Start with the documents you already have

Upload your handbook or policies. Helpable makes them searchable right away and suggests articles you check, change and approve. Nothing goes live until you say so.

A gap becomes a to-do

When the answer isn't there, Helpable says so and the question lands on your list of things to write down, with no name attached.

Pricing

A plan that grows with your team

Try Helpable free for 14 days, no credit card needed. Then pick the plan that fits your team.

Every plan includes at least one internal handbook and one public help center. Business Plus includes 3 knowledge bases of each kind and Business Max 10, and from Business extra knowledge bases are available as an add-on.

Grow when you need to

Add these to Business and up, any time. You only pay for what you use.

  • More people

    Add people one by one as your team grows, for a fixed price per person on every plan.

    $9/month

  • A second help center

    A help center and handbook for another brand, location or client.

    $10/month

  • Only your brand

    Remove “Powered by Helpable” from your help center. Included in Business Max.

    $19/month

Compare all plans

  • Cancel any time
  • Data stored in the EU

Questions about the knowledge base

Can't find your answer? We're happy to help.

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What is a knowledge base?

A knowledge base is one place where a company keeps answers, how-tos and know-how, so people can look things up themselves. In Helpable a knowledge base is either an internal handbook for your team or a public help center for your customers.

What is the difference between an internal handbook and a help center in Helpable?

An internal handbook in Helpable can only be read by signed-in members of your team. A help center is public, so customers can read and search it on the web. You can switch a knowledge base between internal and public at any time.

How many knowledge bases are included in Helpable?

Helpable's Business plan includes one public help center and one internal handbook. Business Plus includes 3 of each and Business Max 10, and from Business extra knowledge bases are available as an add-on.

Can my team search articles, procedures and training at once?

Yes. Helpable has one search in the dashboard across the knowledge base, procedures and training. Members only see content that is published.

Who can edit articles in the Helpable knowledge base?

In Helpable every member can read all published knowledge, and who can edit depends on their role. Owners and admins manage the content, and you can invite a teammate to help write a specific article.

Can I use knowledge base articles in training?

Yes. In Helpable you can link knowledge base articles in a lesson, or let AI build a draft training from your published articles and procedures.

Read more

From the blog

Read more about this

All articles

Help center software and a knowledge base for your team

What a knowledge base is, how to set one up in Helpable, how it works with training and procedures, and how to compare knowledge base tools.

What is a knowledge base, and why does a small team need one?

A knowledge base in Helpable is one place where your company keeps answers, how-tos and know-how, so people look things up themselves. You get an internal handbook that only signed-in team members can read, and a public help center for your customers.

The gain is fewer repeated questions. You write the answer once, and the next person finds it with search. Knowledge stays in the company when someone leaves, and everyone works from the same published version. Read more on internal knowledge base software and knowledge base software.

How to set up a knowledge base in Helpable

Setting up a knowledge base in Helpable starts with the questions you hear most. Create categories with an icon and a description, and choose who can read the knowledge base: your team only, or everyone.

Write articles in the article editor with headings, checklists, tables, images and callouts, or let the AI writer draft them from your own files and links. Put pages under pages, keep drafts apart from the live version and schedule the publish date.

After you publish, help center insights show views, searches that found nothing and articles readers found unhelpful. That tells you what to write or fix next.

How the knowledge base works with training and AI answers

Helpable puts the knowledge base, procedures and training in one tool, with one search across all three. Link an article in a lesson, or pick published articles and procedures and let training with AI build a draft training with lessons and a quiz.

Employees can also ask a question in their own words and get a short answer from your own articles, procedures and documents, with a link to the exact page. When the answer is missing, Helpable says so, and the question lands on your list of things to write down. The AI knowledge base page explains how that works.

Knowledge base software for small teams in any sector

Helpable's knowledge base is built for teams of about 5 to 50 people who want their answers in one place. How you work decides which part you use most.

Teams that work on location, such as cleaning and facility services, hospitality, retail and installation and maintenance, use the handbook for house rules, safety and how-tos. Teams that help customers, such as customer service, webshops and SaaS companies, publish a help center so customers find answers at any hour.

Care, childcare, agencies and offices use it the same way. See internal knowledge sharing for how teams keep their know-how current.

Helpable vs Notion, Confluence and Google Drive as a knowledge base

Helpable is made for teams that want a knowledge base and a way to train people on it. Notion and Confluence are broad workspaces for docs, wikis and projects. Google Drive stores and shares files, with AI search across them. Tettra is an AI knowledge base where experts verify pages on a schedule.

Helpable keeps the knowledge base next to training with quizzes and certificates, procedures with read confirmations, and AI answers from your own knowledge with the source. The app is in English and Dutch, your data is stored in the EU, and the 14-day trial needs no card. Compare on the Notion alternative, Confluence alternative, Google Drive alternative and Tettra alternative pages.

Knowledge base pricing: what each plan includes

Helpable includes at least one internal handbook and one public help center on every plan. Business Plus includes 3 knowledge bases of each kind and Business Max 10, and from Business you can add extra knowledge bases as an add-on.

Every plan also includes the AI writer with monthly AI credits, procedures and a custom domain for your help center. Training, quizzes and certificates start at Business Plus. See the pricing page for the details.

Answer each question once, starting today

Begin with the few articles your team and customers ask about most.

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  • 14 days free
  • No credit card needed
  • Cancel any time