Start from the files you have
Add a PDF or Word file, tell the AI writer what to write and get a draft article. You check it, adjust it and publish.
- PDF, Word, TXT, Markdown and CSV
- Links work as sources too
- You review before publishing
Process documentation software
Process documentation software
Helpable is process documentation software for growing teams. The AI writer drafts articles from the files you already have, tasks become procedures with an owner and a review date, every change is kept in the version history and one search finds it all.
- AI drafts from your files
- Owners and review dates
- One search for everything
Why processes stay undocumented
Every team knows it should write things down. These are the reasons it rarely happens, or doesn't last.
It all lives in a few heads
The people who know how things work are also the busiest, and every question lands on their desk.
Files everywhere
Some steps sit in a Word file, some in a PDF from years ago and some in an old chat thread.
Writing takes too long
Starting from a blank page feels like a project, so it keeps moving to next month.
Documents go stale
Once written, nobody owns the document, and after a few changes nobody trusts it.
From scattered files to processes people use
Five steps, each handled by a part of Helpable.
Draft from what you have
Give the AI writer a PDF, Word file or link and say what the article should cover. You get a draft to check and publish.
Put it in one place
Organize articles in categories, with pages under pages, in an internal knowledge base for the team.
Turn tasks into procedures
Write repeatable tasks as numbered steps with images and checklists, one owner and a review interval.
Share every change
Publish a new version with a change summary, announce it to the people involved and ask them to confirm.
Teach it to new people
Let AI draft a training from the articles and procedures you pick, with lessons that link back to the source.
Documented fast, kept current, found in seconds
Start from the files you have, keep every change on record and let people find the answer themselves.
Every change on record
Each version shows what changed, who published it and when. Go back to an earlier version when you need to, and read confirmations stay tied to the version people saw.
Found with one search
Type a word and get the matching procedure, article and training in one list, so nobody has to ask where something is.
What you get to document your processes
The parts of Helpable that get processes written down and keep them right.
Procedures
Write each process as numbered steps with images and checklists inside the steps. Anyone can follow a task from start to finish and get the same result.
AI writer
Turn existing Word files, PDFs and links into draft articles you review. The processes you already wrote down get a head start.
Knowledge base
Background and the why go into articles with categories and pages under pages, next to the procedures. The structure matches how your team thinks.
Document version control
Each published version of a procedure keeps a short summary of what changed. You always know which version applies and why it changed.
Read and acknowledge
Ask the people who do the work to confirm a new version with one click. You see per person who confirmed and who is still pending.
Team roles and permissions
Roles decide who may edit and publish, and every procedure has one owner. Processes stay right because someone is responsible for each.
Training with AI
Let AI draft a training from your documented processes, with a quiz. New hires learn the process before they do it.
New · Answers
Your team finds the answer on its own in seconds, with the source
Employees ask a question in their own words and get a short answer from your own articles, procedures and documents, with a link to the exact page it came from. You stop being the person everyone asks.
- Answers come from your own knowledge
- Every answer shows where it came from
- Says so plainly when it doesn't know
- Each person only sees what they may see
- Works with your existing documents
- You approve every new article
Start with the documents you already have
Upload your handbook or policies. Helpable makes them searchable right away and suggests articles you check, change and approve. Nothing goes live until you say so.
A gap becomes a to-do
When the answer isn't there, Helpable says so and the question lands on your list of things to write down, with no name attached.
Who it is for
Teams that have grown past the point where you can just ask the person next to you.
Teams on location and at client sites
Cleaning, installation and maintenance teams where the know-how sits with the owner and a few long-time staff.
In practice: The way your best cleaner handles a new office building becomes the written process for everyone: numbered steps, photos of the result and a checklist before leaving. One owner keeps it right.
See howShift teams with new and temporary staff
Hospitality, retail and warehouse teams that open, close and count stock the same way every day.
In practice: Opening, cash-up and stock counts get written down once, with the steps in order. A new employee follows them on the shop's tablet, and the store manager stops explaining it every Saturday.
See howOffice and client teams
Agencies, accountancy firms and real estate offices where every client project should run the same way.
In practice: An agency documents how a project runs from brief to launch, one procedure per phase, each with an owner. New project managers follow the same route, and the review date shows when it needs a check.
See howStartups and software companies
Teams that document how support, sales and engineering work, so new hires can get up to speed on their own.
In practice: Support, sales and engineering each document their handoffs, such as escalating a bug or passing a deal to onboarding. New hires read the current version, and the history shows who changed what.
See howCare, childcare and education teams
Teams with intake, medication and incident processes that everyone has to follow the same way.
In practice: Intake, medication and incident processes each get numbered steps and an owner. When a process changes, you publish the new version with a summary of what changed, and the team confirms it.
See how
Made for teams in
Pricing
A plan that grows with your team
Try Helpable free for 14 days, no credit card needed. Then pick the plan that fits your team.
Business
Your knowledge base for team and customers, written faster with AI.
$29/month
Billed monthly
That's $0.95 a day
Start free trial- 3 team members included
- An internal knowledge base and a public help center
- AI writes first versions from your own documents
- Start from what you have: documents, Word files and your website
- Procedures everyone follows, with read confirmations
- Your help center on your own web address
- 250 AI credits per month
- Recommended · your free trial runs on this plan
Business Plus
Train your team on that knowledge: courses, quizzes and progress per person.
$89/month
Billed monthly
That's $2.93 a day
Start free trialEverything in Business, plus:
- 5 team members included
- Training with quizzes, due dates and reminders
- See per person who finished what
- Practice conversations with AI, included
- Video lessons and final tests
- Certificates you can show clients and inspectors
- Results exported in one click
- 3 help centers and 3 internal knowledge bases
- 750 AI credits per month
What's in Business
- 3 team members included
- An internal knowledge base and a public help center
- AI writes first versions from your own documents
- Start from what you have: documents, Word files and your website
- Procedures everyone follows, with read confirmations
- Your help center on your own web address
- 250 AI credits per month
Business Max
Training that runs by itself, and proof of who really knows what.
$179/month
Billed monthly
That's $5.88 a day
Start free trialEverything in Business Plus, plus:
- 9 team members included
- New colleagues get their training automatically
- A fixed onboarding route from day one
- Learning insights: who really studied and who clicked through
- Skills matrix and a training record per person
- Practical work signed off on the floor
- Locations with their own managers
- Refresher training that comes back by itself
- Certificates that expire on time, in your own design
- Your help center fully in your own brand
- 10 help centers and 10 internal knowledge bases
- 1,500 AI credits per month
What's in Business Plus
- 5 team members included
- Training with quizzes, due dates and reminders
- See per person who finished what
- Practice conversations with AI, included
- AI writes first versions from your own documents
- Start from what you have: documents, Word files and your website
- Procedures everyone follows, with read confirmations
- Video lessons and final tests
- Certificates you can show clients and inspectors
- Results exported in one click
- Your help center on your own web address
- 3 help centers and 3 internal knowledge bases
- 750 AI credits per month
Grow when you need to
Add these to Business and up, any time. You only pay for what you use.
- More people
Add people one by one as your team grows, for a fixed price per person on every plan.
$9/month
- A second help center
A help center and handbook for another brand, location or client.
$10/month
- Only your brand
Remove “Powered by Helpable” from your help center. Included in Business Max.
$19/month
- Cancel any time
- Data stored in the EU
The parts of Helpable involved
Questions about process documentation software
Can't find your answer? We're happy to help.
What is process documentation software?
Process documentation software helps you write down how your company works and keep it current. Helpable does this with a knowledge base for explanations, procedures for step-by-step tasks, an AI writer, version history and one search.
Which files can the AI writer use?
The Helpable AI writer drafts an article from PDF, Word, TXT, Markdown and CSV files, or from links. You tell it what to write, check the draft and publish it yourself.
Can I upload all my documents at once?
Yes. In Helpable you upload documents such as PDF and Word files; Helpable processes them, makes them searchable and suggests article drafts you check and approve. Nothing is published until you say so.
When should I use an article and when a procedure?
In Helpable an article suits explanations, policies and background, and a procedure suits a repeatable task with numbered steps. Procedures add an owner, a review interval and read confirmations per version.
How does Helpable keep documentation current?
Helpable gives each procedure an owner and a review interval, and shows the next review date. Every published version is kept with a change summary, and you can announce an update and ask people to confirm it.
Can I see older versions?
Yes. Helpable keeps a version history for articles and procedures, so you can see what changed and go back to an earlier article version. Read confirmations are stored per version.
How is this different from a shared drive?
A shared drive stores files; Helpable gives every process an owner, a version history and one search across articles, procedures and training. You also see who confirmed the latest version of a procedure.
What does Helpable cost?
Helpable starts at $29 per month for Business, with 3 team members, one internal knowledge base, procedures, read confirmations and the AI writer. Business Plus is $89 per month for 5 members and adds training with quizzes and due dates.
Can I try Helpable for free?
Yes. Helpable has a free trial of 14 days on Business Plus, and you don't need a credit card to start.
Is my data safe and where is it stored?
Helpable stores your data in the EU, which helps when clients ask about GDPR. Roles decide who can edit and who can only read, and the app works in English and Dutch.
Write down your first process this week
Pick the process people ask about most, give the AI writer the file you already have and publish the result in Helpable.
- 14 days free
- No credit card needed
- Cancel any time