A multilingual knowledge base

What is a multilingual knowledge base?

A Helpable multilingual knowledge base gives employees and customers articles in a language they read well. People understand the work, follow the steps correctly and find answers on their own. For mixed teams and customers abroad, that means fewer misunderstandings and fewer repeat questions.

In Helpable you write an article once and translate it with the AI writer into English, Dutch, German, French or Spanish. Each translation arrives as an unpublished change in the editor, so a person checks it before anyone reads it. The app itself is available in English and Dutch, and each person picks their own language.

How to translate your knowledge base, step by step

Helpable keeps translation simple and under your control. First, write the article in the language you know best, or let the AI writer draft it from your files and links. Second, ask the AI writer to translate it into the language you need. Third, read the result, or ask a colleague who speaks the language to review it. Fourth, publish the translated version in the help center for that language.

For customers, you run a separate public help center per language, each with its own articles and search. Translations are separate articles, so you keep each language up to date on its own. A language switcher between help centers is not available yet.

Multilingual help with branding, SEO and training

Helpable translations work together with the rest of your help center and training. Each public help center gets its own branding, so the title, welcome text and footer speak the customer's language. With help center SEO, every translated article has its own search title, description and place in the sitemap.

For your own team, published articles and procedures can become a training with training with AI. Lessons, learning goals and quiz questions are drafted for you, and each lesson links back to its source article.

A multilingual knowledge base for mixed teams

Helpable helps teams where people speak different languages at work. Teams with many new or seasonal workers, such as cleaning and facility services and hospitality, give everyone instructions they can read. Care teams in home care explain procedures clearly to every colleague.

Companies that sell abroad, from webshops to SaaS companies, run a help center per language, so customers find answers in their own language.

Helpable vs Trainual and Easygenerator for translated content

Helpable combines a multilingual knowledge base, a public help center, procedures and employee training in one tool, with an app in English and Dutch. Trainual can translate content into 25 languages, including Dutch. Easygenerator is an authoring tool that turns knowledge into training, with EasyTranslate for 75 languages as an add-on. See Helpable vs Trainual and Helpable vs Easygenerator for a full comparison.

Helpable stores your data in the EU, and you can try Business Plus free for 14 days. No credit card is needed to start.

Which Helpable plan do you need for several languages?

Helpable includes AI translation in every plan, and each translation uses AI credits: 250 a month on Business, 750 on Business Plus and 1,500 on Business Max. Every plan has at least one public and one internal knowledge base. For a help center per language, Business Plus gives you 3 and Business Max 10, or from Business you add extra knowledge bases as an add-on. See the pricing page.