Built in Europe
Helpable keeps your training, procedures and company knowledge in the EU. The app and the database run in Stockholm. This page shows exactly what runs where, including the parts that run outside the EU.
What runs in the EU
The core of Helpable runs on servers in the EU. That covers the app your team uses every day and the database that holds your content.
What can run outside the EU
Some services Helpable relies on are American companies. They can process data outside the EU. Transfers are covered by standard contractual clauses. We list them here so your privacy officer has the full picture.
| Service | Used for | Where |
|---|---|---|
| Anthropic | AI answers, AI writer, AI course drafts, article suggestions from documents | United States |
| OpenAI | Search index for AI answers (embeddings) | United States |
| Google Firebase | Sign-in and accounts | Can be outside the EU |
| Resend | Emails such as invitations and reminders | Can be outside the EU |
| Stripe | Payments and invoices | Can be outside the EU |
How AI features use your content
- Text goes to the AI provider only when someone uses an AI feature: asking Answers, drafting with the AI writer, creating a course draft or getting article suggestions from a document.
- Only the question and the passages needed for the answer are sent. Helpable keeps your content in its own database.
- Helpable does not use your content to train AI models. Our AI providers do not train on data sent through their API by default.
- Answers only searches content the person asking may see, so team-only and manager-only content stays with those people.
- Every answer links to its source. AI drafts stay drafts until someone in your team checks and publishes them.
What this means for GDPR
- Your organisation decides what goes into Helpable and is the controller of that content. Helpable processes it on your behalf.
- A data processing agreement is available on request.
- People can ask to see, correct, export or delete their personal data through [email protected].
- The workspace owner can delete the whole workspace.
Frequently asked questions
Where does Helpable store our data?
Helpable stores your content in a Postgres database at Supabase in Stockholm, Sweden. The app runs on Vercel in the same EU region.
Does all our data stay in the EU?
Helpable keeps the app and the database in the EU. AI features, sign-in, email and payments use providers that can process data outside the EU, under standard contractual clauses. The subprocessor list shows each one.
Is our content used to train AI?
Helpable does not use your content to train AI models. Our AI providers, Anthropic and OpenAI, do not train on data sent through their API by default.
Which data goes to the AI provider?
Helpable sends the question or instruction plus the passages from your own content that are needed for the answer. This only happens when someone uses an AI feature.
Can we get a data processing agreement?
Helpable offers a data processing agreement on request. Email [email protected].
Does Helpable have a security certification?
Helpable has no external security certification at this moment. This page and the subprocessor list describe the measures that are in place today.