Security
Subprocessors
These are the services Helpable uses to run the product. For each one you see what it does, which data it handles and where.
Current subprocessors
| Service | What it does | Which data | Where |
|---|---|---|---|
| Vercel | Hosting of the app and website | All data that passes through the app | EU region Stockholm (Sweden) for the app. Public web pages are also served from Vercel's global edge network. |
| Supabase | Database (Postgres) | Accounts, articles, procedures, training, quiz results, read confirmations, questions to Answers, uploaded files when stored in the database | EU (Stockholm, Sweden) |
| Cloudflare R2 | Storage of uploaded files | Uploaded images and documents | EU (EU jurisdiction) |
| Google Firebase Authentication | Sign-in and accounts | Name, email address, sign-in data | Google may process data outside the EU (standard contractual clauses) |
| Resend | Sending emails | Email address, name, email content such as invitations and reminders | May process data outside the EU (standard contractual clauses) |
| Anthropic | AI answers, AI writer, AI course drafts and article suggestions from documents | The question or instruction plus the passages from your own content needed to answer it | United States (standard contractual clauses) |
| OpenAI | Search index for AI answers (embeddings) | Text passages from your articles, procedures and documents | United States (standard contractual clauses) |
| PostHog | Product analytics | Pages visited and product usage | EU cloud |
| Stripe | Payments and invoices | Company and billing details. Card details go straight to Stripe. | May process data outside the EU (standard contractual clauses) |
Good to know
- Services marked outside the EU work under standard contractual clauses.
- Uploaded files are stored in the EU database or in Cloudflare R2. The R2 storage region is being confirmed and will be added here.
- When your team connects its own tools, such as a Slack channel, Notion or GitHub, Helpable sends or fetches data there at your request. Those tools are your own suppliers.
- Pusher (EU cluster) is only used by the older Helpable live chat product and handles no data from the current Helpable.
- We update this list when a service is added, removed or moves region.