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Knowledge management software

Knowledge management software for teams

Helpable is knowledge management software for the know-how that now lives in a few heads and a messy shared drive. It helps you capture it, put it in one place people can search, keep it current with owners and review dates, and turn it into training for new people.

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  • Draft articles from your files
  • One search for everything
  • Owners and review dates
Helpable overview with published articles, active procedures, people in onboarding, open acknowledgements, overdue training and recent activity

What happens when knowledge isn't managed

In a team of 10 to 50 people, knowledge problems show up as interruptions, mistakes and slow onboarding.

  • It lives in a few heads

    The same two people answer every question, and things grind to a halt when they are on leave.

  • Nobody can find the right file

    Three versions of the same document sit in a shared drive, and nobody knows which one is current.

  • What's written down goes stale

    A guide was right last year. Since then the process changed and nobody updated it.

  • New people learn by asking around

    Every new hire gets a different version of how things work, depending on who they sit next to.

How knowledge management works in Helpable

Five steps from scattered knowledge to a team that finds, trusts and learns it.

  1. Capture it

    Let the AI writer draft articles from PDF, Word, TXT, Markdown or CSV files and links, or write them from scratch.

    Capture it: how it looks in Helpable

  2. Organize it

    Put articles in categories in your internal knowledge base, and turn repeated tasks into procedures with numbered steps.

    Organize it: how it looks in Helpable

  3. Share it

    One search finds articles, procedures and training. Customer-facing answers go in a public help center.

    Share it: how it looks in Helpable

  4. Keep it current

    Give procedures an owner and a review interval. Articles and procedures keep a version history.

    Keep it current: how it looks in Helpable

  5. Teach it

    Let AI draft a training from the articles and procedures you pick, then assign it to new people.

    Teach it: how it looks in Helpable
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One place for what your team knows

Write it down once, let people find it in seconds and see when it needs a fresh look.

An internal handbook people actually use

Categories for each topic, short articles and pages under pages. Only your team can see it.

  • Categories and pages under pages
  • Version history you can restore
  • Scheduled publishing

From old documents to clear articles

Give the AI writer a PDF or Word file and it drafts an article from it. You check the draft and publish.

See what needs a fresh look

Every procedure has an owner and a next review date, so you see which ones are due soon.

What you get to manage your team's knowledge

The parts of Helpable that capture, organize, share and maintain what your team knows.

  • Knowledge base

    Capture how the company works in articles with categories, visible only to your team. Knowledge stays when an experienced colleague leaves.

  • AI writer

    Turn PDF, Word, TXT, Markdown or CSV files and links into draft articles you check. The know-how hidden in old folders gets a proper home.

  • Answers for your team

    People ask in their own words and get an answer from your knowledge, with the source. Unanswered questions become a list of what to write next.

  • Procedures

    Put the how-to of each task in a procedure with one owner and a next review date. Someone is always responsible for keeping it right.

  • Document version control

    Articles and procedures keep a version history. You see who changed what and can roll back a mistake.

  • Training with AI

    AI drafts a training from chosen articles and procedures, with lessons linked to their sources. Captured knowledge reaches new people as training they finish.

  • Help center analytics

    See which help center searches found nothing and which articles readers found unhelpful. You know where knowledge is still missing.

New · Answers

Your team finds the answer on its own in seconds, with the source

Employees ask a question in their own words and get a short answer from your own articles, procedures and documents, with a link to the exact page it came from. You stop being the person everyone asks.

  • Answers come from your own knowledge
  • Every answer shows where it came from
  • Says so plainly when it doesn't know
  • Each person only sees what they may see
Try it free
  • Works with your existing documents
  • You approve every new article

Start with the documents you already have

Upload your handbook or policies. Helpable makes them searchable right away and suggests articles you check, change and approve. Nothing goes live until you say so.

A gap becomes a to-do

When the answer isn't there, Helpable says so and the question lands on your list of things to write down, with no name attached.

Who it is for

Teams that need their knowledge in order and have no time for an enterprise knowledge project.

  • Teams on location and at client sites

    Cleaning, installation and field service teams whose know-how sits with a few experienced people.

    In practice: Your most experienced installer retires next year. Their tips per boiler type go into articles with photos now, and new technicians find them on site in one search.

    See how

  • Shift teams with new and temporary staff

    Hospitality, retail and warehouse teams where knowledge leaves with every seasonal worker.

    In practice: The handover between the morning and evening shift stops depending on who happens to be working. Fixes and house rules get written down once, and the evening crew gets the same answer as the morning crew.

    See how

  • Office and client teams

    Agencies, accountancy firms and recruiters that want client know-how to stay when people leave.

    In practice: When an account manager leaves, the client's preferences and the agreed way of working stay in the knowledge base. Their successor reads up in the first days, and the client hardly notices the change.

    See how

  • Startups and software companies

    Teams that onboard engineers, support and sales people quickly and need to keep support up to date when the product changes.

    In practice: Old docs from the shared drive go into Documents, where Helpable makes them searchable and suggests article drafts. A manager approves what is still right, and the rest stops misleading new hires.

    See how

  • Support and customer service teams

    Teams that keep internal how-tos and customer help articles side by side.

    In practice: Agents keep the internal how-to and the customer article side by side. Help center searches that found nothing and articles readers marked unhelpful show what to improve this week.

    See how

  • Care, education and multi-location teams

    Practices, childcare and businesses with several branches that need the same knowledge everywhere.

    In practice: A protocol that one location improved becomes the standard for all of them. You publish the new version with a short summary and ask every team to confirm it.

    See how
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Pricing

A plan that grows with your team

Try Helpable free for 14 days, no credit card needed. Then pick the plan that fits your team.

Grow when you need to

Add these to Business and up, any time. You only pay for what you use.

  • More people

    Add people one by one as your team grows, for a fixed price per person on every plan.

    $9/month

  • A second help center

    A help center and handbook for another brand, location or client.

    $10/month

  • Only your brand

    Remove “Powered by Helpable” from your help center. Included in Business Max.

    $19/month

Compare all plans

  • Cancel any time
  • Data stored in the EU

Pages that go with knowledge management

Questions about knowledge management in Helpable

Can't find your answer? We're happy to help.

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What is knowledge management software?

Knowledge management software helps a company capture, organize, share and maintain what its people know. Helpable does this for small teams with an internal knowledge base, procedures, one search, a public help center and training built from the same content.

Is Helpable suitable for a small company?

Yes. Helpable is made for service companies with 10 to 50 people and for startups, so it has the parts a small team uses every day and leaves out the heavy setup of enterprise knowledge tools.

How do I get existing documents into Helpable?

Helpable's AI writer drafts an article from a PDF, Word, TXT, Markdown or CSV file, or from a link. You check the draft and publish it. You can also upload whole documents, such as a handbook or policy: Helpable makes them searchable and suggests articles for you to approve.

How does Helpable keep knowledge up to date?

In Helpable each procedure has an owner, a review interval and a next review date, so you see which ones are due. Articles and procedures keep a version history you can view and restore, and procedures store a change summary per version.

Can customers see our knowledge too?

Yes, if you want. Helpable includes a public help center with its own categories, branding, search and custom domain, next to your internal knowledge base that only your team can see.

Can employees ask Helpable questions and get answers?

Yes. Helpable answers employee questions in plain words from your articles, procedures and uploaded documents, with a link to the source, and says so when the answer isn't there. There is also one search across articles, procedures and training.

Which other tools does Helpable connect to?

No, Helpable has no integrations with tools like Slack, Microsoft Teams or Google Drive yet. You bring documents in through the AI writer or by writing articles directly.

What does Helpable cost?

Helpable starts at $29 per month for Business, with 3 team members, one internal knowledge base and one public help center. Business Plus is $89 per month and Business Max is $179 per month, with up to 10 knowledge bases.

Can I try Helpable for free?

Yes. Helpable has a free trial of 14 days on Business Plus, and you don't need a credit card to start.

Where is my data stored?

Helpable stores your data in the EU, which helps when customers ask GDPR questions. It works in the browser on phones, tablets and laptops, in English and Dutch.

Get your team's knowledge out of a few heads

Start with the questions you answer every week. Put them in Helpable, let people search them and turn them into training for the next new hire.

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  • 14 days free
  • No credit card needed
  • Cancel any time