Training software for cleaning companies
Helpable is training software for cleaning companies: every client gets the same clean result, and a new cleaner can work a site alone from the first shift. Your work method, each client's wishes, the key and alarm routine and your chemical safety rules sit on the cleaner's phone, so fewer complaints reach you and you see who is trained for which site.
- Instructions per client site
- Training on any phone
- See who is ready per site
Where it pinches when your crews work at many addresses
Four moments every cleaning company with crews at many addresses knows, and how you solve them with Helpable.
From your work method to a trained team on every site
Three steps your area manager can set up between the early and the evening round.
- 1Every site's instructions in one placeUpload your cleaning schedules and site checklists, and the AI writer drafts procedures with numbered steps. You add photos of the finished result and publish.
- 2A training ready for new cleanersStart from the onboarding template or let AI build lessons and a quiz from your procedures. Chemical safety becomes a required part.
- 3Each site team trained before the first shiftMake a team per site, assign that site's training with a due date and see who is done before Monday. On Business Max, a cleaner you add to a site team gets it by themselves.
Built for teams that work on the road
What an area manager uses to keep every client site at the same standard, on the phone each cleaner already carries.
A training for new cleaners from your own procedures
Pick your work method, the safety rules and a site's procedures, and AI drafts short lessons and quiz questions from them. You read it, adjust it and assign it to that site's team.
- Built from your own procedures
- Quiz questions on dosing and mixing rules
- Every lesson links to its source
- Nothing goes live until you approve it
Your team leaders practice the call with an unhappy client
A facility manager calls because the pantry was skipped, or a client says the restrooms aren't clean enough. Your team leaders practice those conversations with an AI that plays the client, in a scenario you build from your own agreements. Every conversation ends with a score and concrete tips.
- Scenarios from your own cleaning schedules
- A score and tips after every conversation
- Practice on phone or laptop
- You see who is ready
What else belongs with your work method
The office writes it once, team leaders check it on site and cleaners read it on their phone. These parts make that work across all your sites.
Made for crews spread out across town
One fixed price for all your sites
Try Business Plus free for 14 days. No credit card needed.
Business
Your knowledge base for team and customers, written faster with AI.
- AI answers with the source
- An internal knowledge base and a public help center
- AI writes first versions from your own documents
- Start from what you have: documents, Word files and your website
- Procedures everyone follows, with read confirmations
- Your help center on your own web address
- 250 AI credits per month
Business Plus
Train your team on that knowledge: courses, quizzes and progress per person.
- Everything in Business, plus:
- Training with quizzes, due dates and reminders
- See per person who finished what
- Practice conversations with AI, included
- Video lessons and final tests
- Certificates you can show clients and inspectors
- Results exported in one click
- 3 help centers and 3 internal knowledge bases
- 750 AI credits per month
Business Max
Training that runs by itself, and proof of who really knows what.
- Everything in Business Plus, plus:
- New colleagues get their training automatically
- A fixed onboarding route from day one
- Learning insights: who really studied and who clicked through
- Skills matrix and a training record per person
- Practical work signed off on the floor
- Locations with their own managers
- Refresher training that comes back by itself
- Certificates that expire on time, in your own design
- Your help center fully in your own brand
- 10 help centers and 10 internal knowledge bases
- 1,500 AI credits per month
Questions about training software for cleaning companies
What is training software for cleaning companies?
Training software for cleaning companies helps you teach cleaners your work method, the wishes of each client and your safety rules, and shows who learned what. Helpable does this with short training, step-by-step procedures with photos and checklists, and reports per team and employee.
Can cleaners use Helpable on their phone?
Yes. Helpable works in the browser on a phone, tablet or laptop, so cleaners can open their training and procedures on location. There is no app to install.
How do we handle different instructions per client in Helpable?
In Helpable you write a procedure for each client site, with numbered steps, checklists and images. You group them in categories, give each one an owner and set a review date, so the instructions stay current.
Can Helpable repeat safety training every year?
Yes. On Business Max, Helpable repeats required safety training every 6, 12 or 24 months. People get reminders before the due date, and managers get a notice when someone is overdue. On Business Plus and up you can make safety training required, with a due date and a quiz.
Can we show a client how our cleaners are trained?
Helpable keeps a record per employee of finished training, quiz scores, read confirmations and certificates. From Business Plus you can export reports to CSV, and every certificate is a PDF with a code anyone can check on a public page.
Can we bring our existing cleaning schedules and checklists into Helpable?
Yes. Helpable's AI writer drafts an article from your own PDF, Word, TXT, Markdown or CSV files, and you can attach documents to lessons. A checklist for a site becomes a procedure with numbered steps, checklists and photos of the result. You check every draft before your cleaners see it.
Can temporary cleaners and holiday cover use Helpable?
Yes. In Helpable temporary cleaners and holiday cover get the same training and site procedures as your regular team, on their own phone. Every person who signs in uses a seat: Business includes 3 people, and you can add extra people when you need more.
How do we see which cleaner is ready for which site in Helpable?
Helpable shows per employee which training is finished, which procedures they confirmed, who is overdue and how they scored. Make a team per site or client and assign that site's training to it, so you see who has learned the instructions for that site. Results per team come with Business Max.
What does Helpable cost for a cleaning company, and which plan do we need?
Helpable starts at $29 per month for Business, with 3 people, procedures, read confirmations and a knowledge base. Business Plus ($89) has 5 people and adds training, quizzes, due dates, video lessons and certificates. Choose Business Max ($179) for automatic assignment per site team, yearly refresher training and certificates with an expiry date.
How is Helpable different from a WhatsApp group or a shared drive?
Helpable keeps one current version of every site instruction, asks cleaners to confirm they read it and shows who finished which training. In a WhatsApp group or a shared drive, instructions get lost between other messages and files, and you can't see who read or understood them.
Is Helpable available in Dutch, and where is our data stored?
Helpable works in English and Dutch, and you write your training and procedures in the language your cleaners speak. Your data is stored in the EU.
Is there a free trial of Helpable for cleaning companies?
Yes. Helpable has a free trial of 14 days on Business Plus, and you don't need a credit card. You can write the procedure for your first site on the day you sign up.
Training software for cleaning companies: common questions
Owners and area managers of cleaning companies search for cleaning staff training software, janitorial training or cleaning SOPs when a new contract begins, a client complains about quality or five new cleaners start next Monday. These are the questions behind those searches, answered with how Helpable fits work spread over many client sites.
Cleaning staff training software for many client sites
For a cleaning or facility company with 5 to 50 people, Helpable is cleaning staff training software and work instruction software in one: your work method, the instructions for each client site and your safety rules on the cleaner's own phone.
Cleaners work at six in the morning in an empty office, in the evening at a school and on Saturday at a gym, and the area manager can't be at every address. Make a team per site or region, assign that site's training to it and see per team who has finished. On Business Max, someone you add to a site team gets the right training automatically, and results per team show progress per site. When a cleaner calls in sick, you see right away who else already knows that site.
Cleaning SOPs and work instructions per client site
In Helpable every client site gets its own work instructions, the cleaning SOPs your crew follows: numbered steps with photos of the finished result, a checklist inside the steps, an owner and a review date.
Think of what usually lives in one team leader's head: the meeting rooms that must be done before eight, the natural stone floor that only takes a neutral cleaner, the alarm routine and where the keys go, the restrooms that get an extra round on Wednesdays. Write it down once per site, and the holiday replacement follows the same steps as the regular cleaner. When the client changes the contract, you publish a new version with a short summary and ask the people on that site to confirm it. Read more about work instruction software.
Chemical safety training for cleaning staff
Chemical and machine safety becomes a required training in Helpable, with a quiz and a pass mark people must reach before they continue: dosing, which products never go together, hazard pictograms, gloves and goggles, and the safety data sheets for your products.
Attach the safety data sheets to the lesson as documents, with photos of the dosing system and the scrubber dryer as they stand in the supply room. Results show per cleaner who passed and with what score. On Business Max the training comes back every 6, 12 or 24 months with recurring training, and certificates carry an expiry date.
How to train new cleaners who start next Monday
New cleaners who start next Monday can finish the basics in Helpable before their first shift: your work method, the safety training and the instructions for the site where they start, assigned with a due date and email reminders.
Invite them on Thursday, and they work through it on their phone at home. On Monday the team leader only shows the supply room, the keys and the details on site. Many cleaners read English or Dutch as a second language, so keep the steps short and let the photos do the work. The AI writer translates an article into English, Dutch, German, French or Spanish, and you check the text before you publish. Start from the onboarding software template, or let AI draft a training with a quiz from your published procedures.
Handling a quality complaint from a cleaning client
When a client complains that the pantry was skipped or the wrong product went on a floor, Helpable shows who works on that site, which version of the site instruction they confirmed and whether they finished the site training.
Often the instruction was right and one new cleaner never saw it, and sometimes the instruction itself was out of date. Fix the steps, publish a new version and ask everyone on the site to confirm. If the site has its own training, ask the people who finished it to take it again. When the client then asks how your people are trained, you export the overview to CSV or share a certificate code anyone can check on a public page. See progress reports.
A knowledge base cleaners can search on site
With the internal knowledge base in Helpable, a cleaner on site finds the answer on their own, and Answers gives a short reply from your own articles and procedures with a link to the source.
Which product is safe on linoleum, what to do when the alarm goes off as you walk in, who to call when a key is missing: those questions come up at hours when nobody at the office picks up. When the answer isn't written down yet, Answers says so, and the question lands on a list of gaps for you to fill. Your data is stored in the EU.
Give every client the same clean result
Start with the client site that needs it most and the onboarding template. Its site instruction can be on your cleaners' phones today.
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