Ecommerce training software
Helpable is ecommerce training software for webshops: a knowledge base and help center for customer service, procedures with photos for the warehouse and a short onboarding for new people. Every agent gives the same answer on a late parcel or a sale return, seasonal staff know the packing table before Black Friday and fewer worn items go back on the shelf.
- Same answer from every agent
- Seasonal staff ready sooner
- Fewer return mistakes
Where it pinches in a growing webshop
Four moments from a busy webshop week, from the sale to the December peak, and how Helpable handles them.
From scattered answers to a team that is ready, in four steps
Most webshops start with the ten questions customers ask most and the return procedure. The warehouse and seasonal staff follow.
- 1Every agent works from the same answersUpload your return policy, shipping times and saved replies, and the AI writer turns them into draft articles. You check them and publish.
- 2Returns and packing done the same wayChecking a return, a missing parcel and packing fragile items become procedures with a photo per step, open on a phone in the warehouse.
- 3Seasonal staff ready before the rushAssign a short onboarding with lessons and a quiz, due before the first shift. From Business Max a rule assigns it to everyone who joins.
- 4Everyone knows the new return rulePublish the new return term for the sale, ask the team to confirm it and see per person who did. Reminders go out for you.
Everything to give one answer and keep the warehouse on track
The parts webshops lean on in the run-up to the sale and the December peak. Click through to see how each one works.
A training on the new collection, made from your own product articles
Pick the articles on a new range, your return rules or the packing procedure, and AI turns them into lessons and a quiz, with a link to the source in every lesson. You check it and assign it, and everyone gives the same answer on fit, materials and warranty.
- Made from your own articles and procedures
- Lessons and a quiz in one go
- A link to the source in every lesson
- Nothing goes out until you approve it
New agents practice the lost-parcel call before a real customer calls
A parcel shows as delivered and never arrived, or someone wants a refund after the return period. Your team practices those conversations with an AI that plays the customer, in a scenario you build from your own return and shipping procedures. Every conversation ends with a score and concrete tips.
- Scenarios from your own procedures
- A score and tips after every conversation
- Practice on laptop or phone
- You see who is ready
What else belongs with your webshop team
Customer service, the warehouse and seasonal staff work from the same return and shipping rules. These parts keep those rules current and checked.
Made for webshop teams that keep shipping through the peak
What Helpable takes off your plate, and what it doesn't
An honest list of what Helpable handles for a webshop team, and what stays in your shop platform, helpdesk and payment provider.
- Answers team questions from your own articles and procedures, with the source
- Assigns onboarding to every new agent and seasonal worker (automatic rules from Business Max)
- Sends reminders before and after a training due date
- Asks people to confirm a changed procedure and tracks who did
- Reminds the owner when a procedure is due for review
- Turns your existing documents into searchable article drafts
- Publishes answers for customers in a public help center
- Orders, stock and customer data: those stay in your webshop platform
- Replying to customer emails and chats: your own inbox or helpdesk does that
- Payments and refunds: those run through your payment provider
- Writing your return policy: Helpable holds and shares the one you write
One fixed price for customer service and warehouse
Try Business Plus free for 14 days. No credit card needed.
Business
Your knowledge base for team and customers, written faster with AI.
- AI answers with the source
- An internal knowledge base and a public help center
- AI writes first versions from your own documents
- Start from what you have: documents, Word files and your website
- Procedures everyone follows, with read confirmations
- Your help center on your own web address
- 250 AI credits per month
Business Plus
Train your team on that knowledge: courses, quizzes and progress per person.
- Everything in Business, plus:
- Training with quizzes, due dates and reminders
- See per person who finished what
- Practice conversations with AI, included
- Video lessons and final tests
- Certificates you can show clients and inspectors
- Results exported in one click
- 3 help centers and 3 internal knowledge bases
- 750 AI credits per month
Business Max
Training that runs by itself, and proof of who really knows what.
- Everything in Business Plus, plus:
- New colleagues get their training automatically
- A fixed onboarding route from day one
- Learning insights: who really studied and who clicked through
- Skills matrix and a training record per person
- Practical work signed off on the floor
- Locations with their own managers
- Refresher training that comes back by itself
- Certificates that expire on time, in your own design
- Your help center fully in your own brand
- 10 help centers and 10 internal knowledge bases
- 1,500 AI credits per month
Questions from webshops
Is Helpable suitable for a small webshop?
Yes, Helpable is built for teams of roughly 5 to 50 people, which fits most webshops with a customer service team and a warehouse. Helpable gives your return, shipping and packing rules one home, so the agent in chat and the packer at the returns table work from the same rule.
How fast can we start with Helpable?
You can start with Helpable on the day you sign up. Helpable has a free trial of 14 days on Business Plus with no credit card needed, which is enough to write your return procedure, invite a few agents and assign a first training. Start with the questions customers ask most and add the warehouse procedures after that.
Can we bring our existing documents into Helpable?
Yes, Helpable takes your return policy, packing instructions and saved replies as PDF, Word, text, Markdown or CSV files. Helpable makes them searchable and the AI writer suggests article drafts that you check before they go live. From published articles and procedures, AI can then draft a training with a quiz.
Does Helpable work on a phone in the warehouse?
Yes, Helpable works in the browser on phones, tablets and laptops, so a packer can open the packing procedure on the warehouse floor. Helpable has no native app to install: people open a link and log in. A photo per step keeps a procedure easy to follow on a small screen.
Can seasonal and temporary staff use Helpable?
Yes, in Helpable you invite seasonal workers by email, assign them a short onboarding with a due date and remove them after the busy season. Helpable counts every invited person as a team member, and extra team members can be added to your plan. From Business Max, a rule assigns the onboarding to everyone who joins.
How do we see who is ready for the busy season?
Helpable shows per person which training they finished, their quiz scores, which procedure version they confirmed and what is overdue. From Business Plus, Helpable sends reminders before and after a due date and adds a CSV export, and Business Max adds results per team.
Can we see who read the new return policy?
Yes, in Helpable each person confirms the version of a procedure they read, and after a change you ask them to confirm again. Helpable includes read confirmations on every plan, with an overview per person.
Can our customers see anything in Helpable?
Helpable keeps your internal knowledge base, procedures and training visible to your team only. Customers see only what you publish in the public help center of Helpable, such as delivery times and return rules. The help center can be in more than one language if you sell abroad.
Does Helpable connect to our webshop platform or helpdesk?
No, Helpable does not connect to your webshop platform or helpdesk. Helpable holds your team's knowledge, procedures and training, while orders, stock and customer conversations stay in the tools you use for them.
Is Helpable available in Dutch, and where is our data stored?
Helpable works in English and Dutch, and your public help center can be in more than one language. Helpable stores your data in the EU, and roles decide who can edit, publish and see reports.
What does Helpable cost, and which plan does a webshop need?
Helpable starts at $29 per month for Business, with 3 team members, a knowledge base, procedures and read confirmations. Helpable Business Plus at $89 per month adds 5 team members, training, quizzes, assigning with due dates and certificates. Business Max adds rules that assign onboarding automatically, recurring training, certificate expiry and up to 10 knowledge bases. Business Plus also includes AI Roleplay Studio for practicing customer conversations, and you can try Business Plus free for 14 days.
How is Helpable different from a shared drive and saved replies?
Helpable gives every return rule and procedure one owner, one current version and a record of who confirmed it. On top of that, Helpable adds training, quizzes, reminders and one search across everything. You can keep the drive for files and move the rules people must follow into Helpable.
Helpable for webshops, in more detail
Ecommerce training software and help center: what webshops ask
Webshop owners and customer service leads search for these when the busy season brings new people, return questions pile up and the answers live in saved replies. Each answer starts with what Helpable does, then how it works on a normal day in a webshop.
Ecommerce training software and LMS for webshop teams
For a webshop with about 5 to 50 people, Helpable is ecommerce training software that puts customer service answers, warehouse procedures and onboarding in one place, in the browser on a laptop or phone. You write the content yourself, so the training follows your own return rules, carriers and products.
In practice the knowledge of a webshop sits in three places: saved replies in the helpdesk, a folder of packing instructions and the head of whoever has been there longest. Trainings in Helpable hold lessons with text, video, documents and quizzes, set in order per role, such as customer service first and the warehouse second, and you see per person who finished. If you were looking for an LMS for ecommerce, this one is built for small teams. For webshop customer service training, start with returns, delivery and warranty, then add the warehouse procedures. More on employee training software, or on retail staff training if you also run a store.
Ecommerce help center: returns, shipping and sizes
With a public help center in Helpable, shoppers find the answers on delivery times, returns, sizes and payment themselves, and your customer service team works from the same articles. Where is my order, how do I send this back, does this run small: those questions arrive all day, often outside office hours, and most have one correct answer.
Each article gets its own search title and description, so someone who types your shop name and returns into Google lands on the right page. Help center analytics show what shoppers search for and which searches found nothing. When many people search for gift cards or a business invoice and get no result, you know the next article to write, and one click turns that gap into a draft. Shoppers vote whether an article helped, so the return article that keeps getting voted down is the one to rewrite before the busy season. If you sell abroad, the help center can be in more than one language.
Return procedure and refund training for webshop customer service
In Helpable your return, refund and shipping rules become procedures with numbered steps, photos, an owner and a review date, and after every change you see per person who confirmed the new version. Returns are where webshops quietly lose money: one agent refunds a sale item after 30 days, another refuses, and in the warehouse a worn item goes back on the shelf as new.
Write down the cases that cause doubt: a return past the deadline, a parcel marked delivered that never arrived, a damaged product with photos from the customer, an exchange for another size. In the warehouse, the procedure for checking a return shows with a photo per step what counts as resellable. When the sale brings a different return term, you publish a new version with a short summary, announce it and ask everyone to confirm, on every plan. An agent who is unsure in the middle of a chat asks Answers in their own words, like whether opened cosmetics can be returned, and gets the rule with a link to the source.
Onboarding seasonal staff for Black Friday and the holidays
With Helpable, temporary staff for Black Friday and December are ready sooner: a short onboarding with the packing and returns procedures, a few lessons and a quiz, assigned with a due date before their first shift. In peak season your regular team has no time to explain the same five things to every new face, and mistakes from the first week come back as returns in January.
Invite seasonal workers by email, and from Business Max a rule assigns the onboarding the moment they join. Reminders go out before the due date, and one overview shows who is ready and who still has lessons open. Temps open their part from a link on their phone and look up any step later through search or Answers, and after the season you remove them. Order cut-off times for holiday delivery change too, so schedule the article with the new times to go live in the help center on the right day. The page on employee onboarding software explains the setup.
Product knowledge training for ecommerce customer service
Helpable helps a webshop turn supplier sheets, size charts and care instructions into product knowledge the whole team can search and be trained on. Upload a supplier PDF and the AI writer drafts an article you check before it goes live.
From the product articles you pick, AI can then draft a short training with a quiz, with each lesson linked to its source. New ranges arrive every season, so a quick quiz on the new collection helps every agent give the same answer on materials, fit and warranty. Teams that mostly answer customers will find more on the page for customer service teams.
Practice customer conversations for webshops
Helpable lets new agents practice the conversations that are hard to learn on the job, like a refund request after the return period or a parcel that shows as delivered and never arrived. With AI roleplay, an AI plays the customer and the feedback checks every answer against your own return and shipping procedures.
Compare the plans and what they include on the pricing page.
Give every agent and packer the same answer
Start with the ten questions customers ask most. Your next seasonal worker is ready before the first shift.
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