Knowledge base software that updates itself

A SaaS knowledge base that keeps up

A SaaS knowledge base answers the questions your support team gets every day: how a feature works, what a plan includes, how to change a setting. Helpable writes those articles from your docs and keeps them right when you ship, so users never read about a screen that no longer exists.

Teams comparing tools like Zendesk Guide, Intercom Articles or Notion for their help center usually want three things: articles that are easy to write, a help center that looks like their product, and answers that stay true. That's what Helpable is built for.

Help articles that follow your releases

Most help centers fall behind because nobody owns the update after a release. Helpable connects to your repository and checks each push against the articles written from it. Only the sentences that changed are rewritten, and you get a short email with the old and the new line.

Self-service that keeps users around

Users who can't find how something works open a ticket, or quietly stop using your product. A help center that's right, easy to search and found in Google gives them the answer when they need it. Helpable also shows which searches came up empty, so you know what to write next.

Write help articles with AI, from your own product

Helpable's AI writer starts from what users actually look for: searches without an answer, questions to the AI and gaps in your docs. Before it writes, it asks a few short questions about your product, such as who may do something or what the user sees when it worked. The answers become facts in the article.

The writer reads your connected code and documentation, so an article matches how the product works today. Every draft gets a quality check: a clear title, the answer first, numbered steps, and no numbers that aren't in your sources. You check it, publish it and copy the link for the customer who asked.

An internal knowledge base for your team

Next to the public help center, your team gets a private knowledge base: support scripts, release notes, how to handle a refund or a cancellation. Your team asks a question in plain words and gets the answer from your own articles and documents, with a link to the source. Roles decide who can edit, publish or only read.

Procedures your team really follows

Procedures are fixed ways of working, written step by step with checklists. Each procedure has an owner and a review date, and every change is kept in its history. When a procedure changes, the people who need it confirm they read the new version, so you always know who is up to date.

Train new support hires on the same knowledge

The articles you already have become training: short lessons with a quiz, made with AI from your own knowledge. Quizzes can ask for one or more answers, true or false, a short written answer, matching pairs or the right order. Learning paths enroll new people automatically, certificates show who passed, and recurring training starts again when it expires.

Results show per person and per team who finished, who is late and how they scored, and a manager can sign off that someone can really do the task. Training is part of Business Plus and Business Max; every plan includes the help center, the internal knowledge base and the AI writer.