Ecommerce help center software that stays current
For online stores. Helpable writes your help center from your website, tells you which questions still have no answer, and changes an article when your shipping costs or return policy change. Customers find the answer themselves, also at night, and your inbox stays calm.
- 14 days free
- No credit card needed
- Live today
The same questions, every day, in every busy week
“Where is my order?” lands in your inbox every single day.
Customers track their order themselves with a clear article, also at night.
You change your shipping costs, and your FAQ still shows the old amount.
Helpable fixes the article and emails you what changed.
During sales and the holidays your support queue overflows.
With a complete help center, customers find the answer themselves on busy days too.
Your FAQ page is one long wall of text nobody reads.
Helpable turns it into separate articles, with search and your own look.
Helpable tells you what to write
No more guessing which articles are missing. Helpable sees what customers searched for without finding an answer, and what's on your website and in your documents. Pages from your website and documents come back as finished articles. For a search without an answer, the writing bar drafts it and asks you what it doesn't know first. You pick what to keep.
- Searches without an answer become suggestions
- Written straight from your website and documents
- You pick what to keep
A complete help center, today
Add your website or drop in your documents. Helpable reads everything, leaves pages like your terms, product listings and job openings alone, and writes the articles customers actually look for: shipping, returns, payment, their account.
- Your website, read page by page
- Word, PDF and Excel files
- You check every article before it goes live
Change your price. Your help center changes with it.
Change your shipping costs, return period or delivery time on your website or in your store's code, and Helpable sees which articles mention it on the next sync. It fixes the sentence that's no longer true, sends you a short email with what changed, and you can undo it in one click.
- Only the sentence that changed
- A short email with the old and the new line
- Prefer to approve first? Switch that on
Ask it. Or let it write.
Ask a question and get the answer from your own articles, with the source. Switch to Write, say what the article is about, and Helpable drafts it. If something's missing, it asks you first.
- Answers with a link to the source
- It asks before it guesses
- You see what it costs before it writes
Found in Google, and in AI answers
Every article shows up neatly in Google, with a clear title and description. And AI assistants like ChatGPT can read your help center, so they can point people to your answer. Helpable takes care of that for you.
- Clear titles and descriptions
- Questions in your articles show up as questions
- Readable for AI assistants
A help center that looks like your store
Your logo, your colours and your own web address. Customers search in plain words and land on a clear answer, while your team handbook stays private.
- Your own domain on every plan
- Your logo and colours
- Public for customers, private for your team
Start with what you already have
Start with your help center
Every plan has a help center, an internal knowledge base, AI writing and your own domain. Try it free for 14 days.
Business
Your knowledge base for team and customers, written faster with AI.
- AI answers with the source
- An internal knowledge base and a public help center
- AI writes first versions from your own documents
- Start from what you have: documents, Word files and your website
- Procedures everyone follows, with read confirmations
- Your help center on your own web address
- 250 AI credits per month
Business Plus
Train your team on that knowledge: courses, quizzes and progress per person.
- Everything in Business, plus:
- Training with quizzes, due dates and reminders
- See per person who finished what
- Practice conversations with AI, included
- Video lessons and final tests
- Certificates you can show clients and inspectors
- Results exported in one click
- 3 help centers and 3 internal knowledge bases
- 750 AI credits per month
Business Max
Training that runs by itself, and proof of who really knows what.
- Everything in Business Plus, plus:
- New colleagues get their training automatically
- A fixed onboarding route from day one
- Learning insights: who really studied and who clicked through
- Skills matrix and a training record per person
- Practical work signed off on the floor
- Locations with their own managers
- Refresher training that comes back by itself
- Certificates that expire on time, in your own design
- Your help center fully in your own brand
- 10 help centers and 10 internal knowledge bases
- 1,500 AI credits per month
Questions about Helpable for online stores
What is Helpable?
Helpable is help center software for online stores. You get a help center for customers and a knowledge base for your team, written with AI and kept up to date when something changes.
How does Helpable know what to write?
Helpable suggests articles from three places: questions customers searched for without finding an answer, your website, and your documents. You pick a suggestion and Helpable writes the article for you to check.
How does Helpable keep articles up to date?
Helpable remembers where each article came from. When that changes, for example the shipping costs on your website or in your store's code, it fixes the sentence that's no longer true and emails you what changed. You can undo it, or choose to approve changes first.
Will my help center show up in Google and ChatGPT?
Helpable sets up your help center so search engines and AI assistants can read it well: clear titles and descriptions, questions marked as questions, and a list of your articles for AI assistants. Whether and when they show your pages is up to them.
What does Helpable cost?
Business for $29, Business Plus for $89 and Business Max for $179 per month Every plan starts with a 14-day free trial.
Can I use my own domain?
Yes. Every plan includes your help center on your own web address, such as help.yourstore.com.
Help center software for online stores
An ecommerce help center that answers the usual questions
Shipping, returns, payment and changing an order cause most questions in an online store. A help center with clear articles lets customers find the answer at night and on weekends, so your team can spend its time on the questions that need a person.
An FAQ that follows your shipping and return policy
When your shipping costs or return period change, the article changes with them, and you get a short email with the old and the new line. No more FAQ pages that promise free shipping from an amount you dropped months ago.
An AI knowledge base that tells you what's missing
Helpable's AI answers from your own articles and shows the source. It also tells you what to write next: questions customers searched for without an answer become suggestions.
Give your customers the answer before they ask
Start with your website or your documents. Your help center can be live today.
Start free trial- 14 days free
- No credit card needed