Helpable is a knowledge sharing platform that gives your team one place to look things up, with one search across articles, procedures and training. When answers live in people's heads, chats and old folders, the same few colleagues get interrupted all day.
Knowledge is there. It's just in the wrong places, or with the wrong person.
Quick question… (the fifth one to the same colleague today)
Team chat, every dayWhich folder was the new price list in again?
Sales assistantOnly Mark knows how to do that, and he's on holiday.
Office managerIs this document still how we do it?
New colleague, reading a file from two years agoGive knowledge one home, make one person responsible for each piece, and make it easy to find. In Helpable you write articles in an internal knowledge base, keep step-by-step procedures with an owner and a review date, and employees find both, plus their training, in one search.
Teams where the same few people answer the same questions every day.
Installation, cleaning and field teams who call the office or the owner for every answer.
In practice: Technicians stop calling the owner for the same error code. They search on their phone or ask in their own words, and get your own instruction with the source.
See howWhere new colleagues and people on different schedules need the same answers at different times.
In practice: The evening crew finds the same answers as the day crew: how to handle a complaint, where the spare keys are, what to do when the fridge alarm goes off. Nobody needs to wake the owner.
See howAgencies, accountancy firms and real estate offices where the owner is still where everyone goes for answers.
In practice: What the senior account manager knows ends up in articles the whole team can search. Questions that got no answer show you what to write next.
See howFast-growing teams whose wiki and chat threads got messy, and who want one place where new people find answers.
In practice: Scattered chat threads and old wiki pages become one knowledge base with categories. New hires search there first, and the founder answers fewer of the same questions.
See howPractices, childcare and businesses with several branches that want everyone working from the same answers.
In practice: Every location works from the same protocols and how-tos. A tip one team found useful becomes an article everyone can find the next day.
See howNobody hides information on purpose. It just ends up everywhere. This is how a normal week goes, and how it goes with one place for knowledge.
A designer asks in chat how to set up a new client folder. Two people answer, differently.
The account manager searches three drives for the latest proposal template.
The one person who knows the invoicing steps is ill. Invoices wait until she is back.
Someone writes a helpful how-to. The week after, nobody can find it.
The designer searches for client folder and opens the procedure with every step.
The proposal process is an article in the internal knowledge base, with the template linked.
The invoicing procedure has an owner and steps anyone on the team can follow.
The new how-to goes into the right category. The AI writer turned their notes into a first draft.
Start small with the questions you hear most. Each step makes the next interruption less likely.
An internal knowledge base with categories and pages under pages. Only people in your workspace can read it.
Add a PDF, Word file, notes or a link and the AI writer drafts an article. You check it and publish.
Tasks that need to go right become numbered procedures with one owner, so people know who to ask.
Employees search once and get matching articles, procedures and training.
Each procedure shows its next review date. When you publish a change, you can announce it and ask people to confirm.
Employees ask a question in their own words and get a short answer from your own articles, procedures and documents, with a link to the exact page it came from. You stop being the person everyone asks.
Upload your handbook or policies. Helpable makes them searchable right away and suggests articles you check, change and approve. Nothing goes live until you say so.
When the answer isn't there, Helpable says so and the question lands on your list of things to write down, with no name attached.
Turn what's in people's heads and files into knowledge everyone can search, and keep it current.
Add a PDF, Word file or notes and the AI writer drafts the article. You check it, adjust what you like and publish.
Employees type a few words and find the matching article, procedure or training. Fewer questions land on your desk.
Every procedure has an owner and a next review date, so outdated steps get fixed before they cause mistakes.
The parts of Helpable that help a team find answers on its own.
Articles in categories, readable only by your workspace, with every change kept. The answers people ask the owner for every day get written down once.
People ask in plain words and get a short answer from your own content, with the source. Unanswered questions show what to write next.
Turn a PDF, Word file or link into a draft article you check and publish. What sits in old folders becomes something people can find.
Tasks people keep asking about become procedures with steps, photos and one owner. Anyone on the evening shift can do them.
Ask people to confirm a new version and see per person who read it. Important changes reach the people on every shift.
Invite colleagues to write about what they know best, with roles that decide who may publish. The owner stops being the only writer.
Knowledge sharing works when a few people own it and everyone can use it.
Records how pricing, proposals and key client agreements work, so questions stop landing on their desk.
Sorts articles into categories, assigns owners to procedures and checks what is due for review.
Searches Helpable before asking in chat, and suggests a new article when something is missing.
Reads the internal articles and procedures linked from their onboarding training.
No promised percentages. These are the changes teams aim for when knowledge has one home.
People can find the answer themselves, so experienced colleagues get more hours of focused work.
Everyone reads the same article or procedure, so the answer no longer depends on who you ask.
What someone knows is written down in Helpable before they move on.
An owner and a review date on each procedure tell readers it is still how you work.
Try Helpable free for 14 days, no credit card needed. Then pick the plan that fits your team.
Your knowledge base for team and customers, written faster with AI.
$29/month
Billed monthly
That's $0.95 a day
Start free trialTrain your team on that knowledge: courses, quizzes and progress per person.
$89/month
Billed monthly
That's $2.93 a day
Start free trialEverything in Business, plus:
Training that runs by itself, and proof of who really knows what.
$179/month
Billed monthly
That's $5.88 a day
Start free trialEverything in Business Plus, plus:
Add these to Business and up, any time. You only pay for what you use.
Add people one by one as your team grows, for a fixed price per person on every plan.
$9/month
A help center and handbook for another brand, location or client.
$10/month
Remove “Powered by Helpable” from your help center. Included in Business Max.
$19/month
Can't find your answer? We're happy to help.
An internal knowledge base in Helpable is a set of articles only people in your workspace can read: how you work, policies, answers to common questions. You organize it in categories and pages under pages, and every change is kept in the version history.
Yes. Helpable has one search across knowledge base articles, procedures and training, so employees don't need to know where something is stored.
Helpable lets you upload documents such as PDF, Word, TXT, Markdown or CSV files. Helpable makes them searchable right away and suggests article drafts you review and approve. The AI writer also drafts a single article from a file or a link.
Helpable gives every procedure an owner, a review interval and a next review date. When you publish a new version you add a short change summary and can ask the people involved to confirm they have read it.
Yes. Besides the internal knowledge base, Helpable can publish a public help center for customers, with its own categories, branding and search.
Yes. Helpable answers employee questions in plain words from your own articles, procedures and uploaded documents, with a link to the exact source. When the answer isn't in your knowledge, it says so, and the question shows up for managers as an unanswered question to write down.
Helpable starts at $29 per month for Business, with 3 team members, an internal knowledge base, a public help center, procedures and read confirmations. Business Plus costs $89 per month and adds 5 team members and assigned training, and Business Max costs $179 per month and adds automatic assignment. Yearly billing costs about a fifth less.
Yes. Helpable has a free trial of 14 days on Business Plus with no credit card needed, so you can add your first articles and procedures before you choose a plan.
Helpable stores your data in the EU. Your internal knowledge base, procedures and training are only visible to the people you invite to your workspace.
Helpable puts articles, procedures and training in one place with one search. Each procedure has an owner and a review date, and you can ask people to confirm they have read a new version, which a shared drive or a simple wiki does not do.
Start with the five questions you hear most. Write them down once and let search do the rest.