AI writer for help articles

What is an AI writer for help articles?

Helpable's AI writer turns the documents and links you already have into clear articles for your team or your customers. You add PDF, Word, TXT, Markdown or CSV files or links to public web pages, up to 10 per run, and choose the language, tone and length. A few moments later the draft is in the editor.

The gain is a full knowledge base with far less writing. Your experts spend their time checking a draft, and the blank page is gone. Your sources are used for that one draft and are not stored afterward, and your data stays in the EU.

How to write a help article with AI in four steps

With Helpable you go from a file to a published article in four steps. Open a new or existing article in the article editor and add your sources. Then type your instructions in your own words, or dictate them.

Next, pick a tone (neutral, friendly or formal) and a length (short, medium or long). The draft appears as an unpublished change. Read it, change what you want, and publish now or at a set date and time.

The same writer also improves, shortens, expands or summarizes an article, or turns it into an FAQ. You can translate articles into English, Dutch, German, French or Spanish and check each version first.

Using the AI writer with your knowledge base and training

Helpable keeps the AI writer in the same tool as your knowledge, procedures and training, so one draft can do several jobs. Articles go into your internal handbook or public help center in the knowledge base, and one search finds them next to procedures and training.

Published articles can become training: pick them in training with AI and Helpable writes lessons, learning goals and quiz questions with links to the source. Employees can also ask a question and get a short answer from your own articles, with a link to the page it came from. The AI knowledge base page shows how that works.

An AI writer for teams in many sectors

Helpable's AI writer helps any team that has its know-how in files and too little time to write it out. What matters is how you work with that knowledge.

Teams that serve customers, such as customer service, webshops and SaaS companies, turn manuals and product notes into a public help center. Teams that work on site, such as cleaning and facility services, hospitality and installation and maintenance, turn handbooks and checklists into an internal handbook new people can read in the browser on their phone.

Agencies, care providers, childcare, retail and offices use it the same way: the know-how already exists, and the AI writer makes it readable.

An alternative to Notion, Confluence or Guru for help articles

Helpable fits when you want an AI writer and a knowledge base in the same tool as your training and procedures. Notion and Confluence are broad workspaces for docs, wikis and projects, each with its own AI that answers from your workspace. Guru focuses on verified company knowledge and answers with sources inside the tools a company already uses.

Helpable adds what a small team needs to put that knowledge to work: training with quizzes and certificates, procedures with read confirmations, and AI answers from your own knowledge with the source. The app is in English and Dutch, your data is stored in the EU, and you can try it for 14 days with no card. Compare the details on the Notion alternative, Confluence alternative and Guru alternative pages.

AI writer pricing: which plan do you need?

Helpable includes the AI writer on every plan, from Business to Business Max. Each AI action uses credits from your monthly budget: 250 on Business, 750 on Business Plus and 1,500 on Business Max. If you write a lot in one month, you can buy an extra credit pack.

The plans differ mainly in team size and extras: 3 to 9 team members included, training, practice conversations with AI and 3 knowledge bases from Business Plus, and automatic assignment rules, learning insights per team and up to 10 knowledge bases on Business Max. See all details on the pricing page.