Document360 has four pricing tiers: Free (limited), Professional at $149/month, Business at $299/month, and Enterprise (custom pricing). Each tier includes a fixed number of users and features unlock as you go up. AI (Eddy) is a separate add-on. For a 5-person team needing AI on the Business plan: ~$400/month. This guide explains what each tier delivers and how it compares to alternatives, with verified May 2026 pricing.
Document360 tiers
| Plan | Monthly | Users | Knowledge bases | AI |
|---|---|---|---|---|
| Free | $0 | 2 | 1 | No |
| Professional | $149 | 2 | 2 | Add-on |
| Business | $299 | 5 | 3 | Add-on |
| Enterprise | Custom | Custom | Unlimited | Add-on |
Source: document360.com/pricing - verified May 2026.
What Professional includes ($149/month)
- 2 team users
- 2 knowledge bases
- Custom domain
- Versioning per category
- Advanced analytics
- 100GB storage
For a small SaaS team focused on documentation depth, Professional is the typical entry point.
What Business adds ($299/month)
- 5 team users
- 3 knowledge bases (good for multi-product or multi-region)
- Optional EU data residency
- AI assist on agent side
- Unlimited storage
- Advanced security (SSO)
For SMB SaaS with multiple product lines or strict data residency needs, Business is the practical tier.
The Eddy AI add-on
Eddy is Document360's AI module. Pricing varies but typically adds 30-50% to the base subscription.
For a Business plan ($299) team adding Eddy: ~$400-$450/month total.
Real cost vs alternatives
For a 5-person team with AI:
| Tool | Monthly | Annual | What is included |
|---|---|---|---|
| Helpable Pro | $149 | $1,788 | KB + AI + Live Chat + EU hosting |
| Document360 Business + Eddy | ~$425 | ~$5,100 | KB + AI, EU optional |
| Zendesk Suite Growth + AI | $695 | $8,340 | Full Suite + AI |
Helpable Pro is significantly cheaper for SMB needs with AI included natively.
When Document360 is the right choice
Three scenarios:
- Product documentation with versioning. Document360's per-category versioning is genuinely strong.
- API documentation with try-it-out. Document360 has the best interactive API doc tooling.
- Multi-product SaaS with separate KBs per product.
For these specific needs, Document360 outperforms general help center tools.
Frequently asked questions
Does Document360 have a free plan? Yes - Free includes 2 users, 1 knowledge base, basic features. Limited compared to Professional but functional for very small teams.
How much is Document360 for 5 users? Business plan at $299/month includes 5 users. Professional at $149/month is for 2 users; for 5 you would need Business or pay per additional user.
Is Eddy AI worth it? For teams that handle 100+ articles and want article suggestions plus chatbot capabilities: yes. For smaller KBs, Eddy's value is harder to justify.
Does Document360 have EU hosting? Optional on Business and Enterprise plans. Free and Professional host primarily in India and the US.
What is a cheaper alternative to Document360? Helpable Pro at $149/month flat with AI, EU hosting, and live chat included matches most Document360 use cases at lower cost.
Next step
If you want product documentation at a flat price with AI included, try Helpable free for 7 days. $149/month flat for the Pro plan.
Sources: vendor pricing pages verified May 2026, Forrester State of the SaaS Customer 2025.
Last updated: May 2026.