Short answer: For a small business that wants a public help center for customers and an internal knowledge base for the team, Helpable is our pick: both in one tool, plus SOPs and training, from $29 a month, with unlimited readers. If you write developer or API docs, look at GitBook or Archbee. If you also need a support inbox, Help Scout includes a help center on every plan, including its free one.
Document360 is a knowledge base platform for product docs, manuals, SOPs and API documentation. Its pricing page no longer shows plans or prices. You fill in a form and get a quote. The page says your price depends on the number of team accounts, workspaces and languages, your SSO and security needs, whether the knowledge base is public, private or mixed, and how much you use its AI. There's a 14-day free trial (checked Oct 17, 2026, document360.com/pricing).
If you'd rather see a number before you talk to sales, here are nine alternatives that publish theirs. Prices come from each vendor's own pricing page, checked on October 17, 2026.
Document360 alternatives at a glance
| Tool | Built for | Starting price (checked Oct 17, 2026) | Pricing model | Free plan or trial | Internal knowledge base too |
|---|---|---|---|---|---|
| Helpable | Help center, internal knowledge base, SOPs and training | $29/mo for 3 people | Per team member, readers free | 14-day free trial | Yes |
| Helpjuice | Knowledge base platform | $249/mo for 30 users | Flat per month | 14-day trial | Yes |
| GitBook | Product and developer docs | $65/site/mo + $12/user/mo, billed yearly | Per site + per user | Free (1 user) | Yes |
| HelpDocs | Customer and team knowledge base | $99/mo billed yearly for 5 editors ($129 monthly) | Flat per month | 14-day trial | Yes |
| Archbee | Docs portals for customers and developers | From $80/mo billed yearly ($100 monthly) | Flat + team members | 14-day trial | Yes |
| KnowledgeOwl | Knowledge base for teams and customers | $100/mo for 1 author | Flat + $25 per author | 30-day trial | Yes |
| Help Scout | Support inbox with a Docs help center | $25/user/mo billed yearly ($30 monthly) | Per user | Free (5 users, 1 Docs site) | No |
| Intercom | Support platform with an AI agent | $19/seat/mo billed yearly ($29 monthly) + AI per outcome | Per seat + usage | 14-day trial | Private articles from Advanced |
| Freshdesk | Help desk with a knowledge base | $19/agent/mo billed yearly ($23 monthly) | Per agent | 14-day trial | No |
1. Helpable
A public help center in Helpable, as customers see it: a search bar, topics and recently updated articles.
Built for: small businesses that answer the same questions for customers and for their own team, and want one place for both.
Helpable gives you a public help center for customers and an internal knowledge base for your team, with one editor and one search. On top of that come step-by-step procedures (SOPs) and training with quizzes, so the same tool covers "how do I…?" from customers and "how do we…?" from new hires. You pay for your team members. People who read the public help center never count as seats.
What you get for the help center
- A public help center with search, topics and your logo, color and welcome text
- SEO settings per article: title, description, URL and a "hide from search engines" switch
- A sitemap per help center, and a help center in more than one language
- Insights: views, searches that found nothing, and articles readers found unhelpful
- AI that drafts help articles and FAQs from your own documents (PDF, Word, text, Markdown or CSV)
- Your own domain on Business Plus and up, or as an add-on for $19 a month on Business
Plans: Business is $29 a month for 3 team members with 1 public help center and 1 internal knowledge base. Business Plus is $89 a month for 5 people with 3 of each and your own domain. Business Max is $179 a month for 9 people with 10 of each, and lets you hide the Helpable name. You add people one at a time. The free trial runs 14 days and needs no credit card.
Pick it if: you're a small business (5 to 50 people) that wants a help center for customers and a handbook for the team, without paying per reader.
Not the right fit if: you write API reference docs that sync with code, need a shared support inbox or ticketing, or need a native mobile app. Helpable has none of those.
SEO settings per help article: a search preview, the URL, an SEO title and a meta description.
2. Helpjuice
Built for: a knowledge base platform for customers and employees.
Price (checked Oct 17, 2026): Knowledge Base is $249 a month for 30 users. AI-Knowledge Base is $449 a month for 100 users. Unlimited AI-Knowledge Base is $799 a month. 14-day free trial, no credit card, no free plan (helpjuice.com/pricing).
Pick Helpjuice if:
- You want a dedicated knowledge base with room for up to 30 users from day one, at a flat $249 a month.
- You're close to 30 people who write or manage articles.
Pick Helpable instead if:
- You're a team of 5 to 15. Helpjuice's entry price is the same for 5 people as for 30. Helpable Business is $47 a month for 5 people and $137 for 15.
- You want AI from the start. Helpjuice's AI plan is $449 a month. Helpable includes an AI writer and AI search on every plan.
- You also train your team. Helpable adds procedures, read acknowledgements and training with quizzes to the knowledge base.
3. GitBook
Built for: product and developer documentation that works for users and AI.
Price (checked Oct 17, 2026): a free plan for 1 user. Essential is $65 per site per month plus $12 per user, billed yearly ($79 plus $15 monthly). Ultimate is $249 per site plus $12 per user billed yearly ($299 plus $15 monthly). 14-day free trial of the paid plans (gitbook.com/pricing).
Pick GitBook if:
- Your docs are written by a product or engineering team and read by users and developers.
- One person writes: the free plan covers 1 user.
Pick Helpable instead if:
- You want a help center and an internal handbook. GitBook charges per site, so each extra site adds $65 a month billed yearly. Helpable Business includes 1 public help center and 1 internal knowledge base, and Business Plus includes 3 of each.
- Your writers are support or operations staff. Helpable's AI writer drafts help articles and FAQs from documents you upload, and you review them before they go live.
- You train your team on the same content. Helpable turns articles and procedures into training with a quiz.
4. HelpDocs
Built for: a knowledge base for customers and teams.
Price (checked Oct 17, 2026): Sprout is $99 a month billed yearly ($129 monthly) for 5 editors. Bloom is $239 billed yearly ($299 monthly) for 15 editors. Harvest is $399 billed yearly ($499 monthly) for 25 editors. Unlimited viewers and articles. 14-day free trial, no credit card (helpdocs.io/pricing).
Pick HelpDocs if:
- You want a dedicated help center with unlimited articles and readers and a fixed number of editors.
- You have 6 to 15 editors: Bloom covers 15 for $239 a month billed yearly ($299 monthly).
Pick Helpable instead if:
- You have about 5 people. HelpDocs Sprout is $129 a month ($99 yearly) for 5 editors. Helpable Business is $47 a month for 5 people.
- You want an internal knowledge base and training too. Helpable adds an internal handbook, procedures with read acknowledgements and training with quizzes.
5. Archbee
Built for: documentation portals for customers, developers and internal teams.
Price (checked Oct 17, 2026): Growing starts at $80 a month billed yearly ($100 monthly). Scaling is $350 billed yearly ($400 monthly). Readers are free. Extra team members cost more, but the page doesn't list that price. No free plan; open-source projects get Growing for free. 14-day free trial, no credit card (archbee.com/pricing).
Pick Archbee if:
- You write product docs and want one portal for customers, developers and your team.
- You're an open-source project (free Growing plan) or a startup (50% off for 2 years).
Pick Helpable instead if:
- You want to know the full price up front. Archbee's price is "starting at", and the cost per extra team member isn't listed. Helpable lists every price, including each extra person ($9 on Business).
- Your readers are customers asking how-to questions. Helpable's help center has search, your branding, SEO settings per article and insights on searches that found nothing.
6. KnowledgeOwl
Built for: a knowledge base that helps teams and customers find answers.
Price (checked Oct 17, 2026): Basic is $100 a month for up to 1,000 articles. Pro is $250 and Business is $500. Every plan includes 1 author and 1 knowledge base. Extra authors are $25 a month and extra knowledge bases $50. Readers are unlimited. Yearly billing saves 10%. 30-day free trial, no credit card (knowledgeowl.com/pricing).
Pick KnowledgeOwl if:
- One or two people write and many people read: Basic is $100 a month with 1 author.
- You want a long trial: 30 days, no credit card.
Pick Helpable instead if:
- Five people write. KnowledgeOwl adds $25 a month per author, so 5 authors pay $200 a month on Basic. Helpable Business is $47 a month for 5 people.
- You want an internal handbook and training too. Helpable includes both, plus procedures with read acknowledgements.
7. Help Scout
Built for: customer support: a shared inbox with a Docs help center.
Price (checked Oct 17, 2026): a free plan for 5 users with 1 inbox and 1 Docs site. Standard is $25 a user per month billed yearly ($30 monthly). Plus is $45 billed yearly ($54 monthly). Pro is $75 billed yearly ($90 monthly). Docs is included on every plan. 15-day free trial of Standard or Plus (helpscout.com/pricing).
Pick Help Scout if:
- You answer customer emails and want the help center in the same tool.
- A basic help center is enough: the free plan covers 5 users and 1 Docs site.
Pick Helpable instead if:
- You don't need a shared inbox. Help Scout charges per user for a whole support tool: Standard is $150 a month for 5 users ($125 yearly). Helpable Business is $47 a month for 5 people.
- You want an internal handbook next to the help center. Helpable has both, with one editor and one search, plus training for your team.
8. Intercom
Built for: a customer service platform with the Fin AI agent, live chat and a help center.
Price (checked Oct 17, 2026): Essential is $19 a seat per month billed yearly ($29 monthly) and includes a public help center. Advanced is $85 billed yearly ($99 monthly) and adds private and multilingual articles. Fin, the AI agent, is charged from $0.99 per outcome on top. 14-day free trial, no credit card (intercom.com/pricing).
Pick Intercom if:
- You want live chat, an AI agent and a help center in one support tool.
- Your team answers customers in real time.
Pick Helpable instead if:
- You want a predictable bill. Intercom's AI agent is charged from $0.99 per outcome on top of seats. Helpable has a monthly price with AI credits included.
- You want an internal knowledge base and training. Intercom is built for customer service. Helpable adds a team handbook, procedures and training with quizzes.
9. Freshdesk
Built for: an AI-powered help desk for support teams.
Price (checked Oct 17, 2026): Growth is $19 an agent per month billed yearly ($23 monthly). Pro is $55 ($66 monthly). Enterprise is $89 ($107 monthly). A knowledge base is included on every plan. 14-day free trial of Enterprise (freshworks.com/freshdesk/pricing).
Pick Freshdesk if:
- You need ticketing first and a help center second.
- Growth at $19 an agent billed yearly ($23 monthly) fits your support team.
Pick Helpable instead if:
- You don't need ticketing. In Freshdesk the knowledge base is one part of a help desk priced per agent. Helpable is built for knowledge: a public help center and an internal handbook.
- You train your own team. Helpable adds procedures with read acknowledgements and training with quizzes.
What 5 editors pay for a public help center
Monthly prices for a team of 5 people who write and manage the help center, checked October 17, 2026. "Yearly" is the monthly rate when you pay for a year.
| Tool | Billed monthly | Billed yearly |
|---|---|---|
| Helpable Business (5 people) | $47 | About 20% less |
| Helpable Business Plus (5 people, own domain) | $89 | About 20% less |
| Helpjuice Knowledge Base | $249 | Not listed |
| GitBook Essential (1 site, 5 users) | $154 | $125 |
| HelpDocs Sprout | $129 | $99 |
| Archbee Growing | From $100 | From $80 |
| KnowledgeOwl Basic (5 authors) | $200 | 10% less |
| Help Scout Standard | $150 | $125 |
| Intercom Essential | $145 + AI outcomes | $95 + AI outcomes |
| Freshdesk Growth | $115 | $95 |
| Document360 | Quote only | Quote only |
Help Scout's free plan also covers 5 users with 1 Docs site, if a basic help center is enough.
One place for both: a public help center for customers and an internal handbook for the team.
Free Document360 alternatives
If you need a free option (checked Oct 17, 2026):
- Help Scout: free for 5 users with 1 inbox and 1 Docs site.
- GitBook: free for 1 user, with unlimited page views but no custom domain.
- Archbee: free Growing plan for open-source projects only.
Helpable has no free plan. You get a 14-day free trial with your own articles, and readers of your help center never cost anything.
How to choose
- Who reads it? Only customers: any help center tool works. Customers and your own team: pick a tool with both a public and an internal knowledge base, so you don't write the same answer twice.
- Who writes it? Developers writing API docs fit GitBook or Archbee. Support agents answering tickets fit Help Scout, Intercom or Freshdesk. A small business where the owner, ops lead and a few staff write fits a tool priced per team member with free readers.
- What does the price grow with? Editors (HelpDocs, KnowledgeOwl), agents (Zendesk, Freshdesk, Intercom), sites (GitBook), AI use (Intercom), or team members (Helpable). Pick the one that matches how you'll grow.
Say a home services company with 15 people wants a help center that answers booking and billing questions, and a handbook for its technicians. With Helpable both live in one tool, the technicians also get trained on the procedures, and the customers reading the help center cost nothing. See knowledge base software or compare the plans.
FAQ
What is the best alternative to Document360?
For small businesses that want a public help center and an internal knowledge base in one tool, with a public price, Helpable is our pick. For developer docs, GitBook or Archbee. For a help center next to a support inbox, Help Scout.
How much does Document360 cost?
Document360 doesn't publish prices anymore. You request a quote. The price depends on team accounts, workspaces, languages, security needs, public or private access and AI use. There's a 14-day free trial (checked Oct 17, 2026).
Is there a free alternative to Document360?
Yes. Help Scout's free plan includes 1 Docs site for up to 5 users, and GitBook is free for 1 user. Open-source projects can get Archbee's Growing plan free (checked Oct 17, 2026).
Is there an open-source alternative to Document360?
Self-hosted wikis such as BookStack and Wiki.js are free and open source, but they're built as internal wikis. For a customer-facing help center you'd have to set up hosting, search and design yourself.
Do help center readers count as users in Helpable?
No. Helpable charges for your team members only. People who read your public help center are free, however many there are.
Can I move my articles from Document360 to Helpable?
Yes. Copy your articles into documents (or use any export your Document360 plan offers), then upload the files to Helpable as PDF, Word, text or Markdown. The AI turns them into draft articles for you to review. There's no one-click import.
Try it with your own articles
Upload a few of your existing help articles, publish a help center and invite your team. Start a free 14-day trial of Helpable (no credit card), or compare the plans first.
